Valerie Capula
Lakeland
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Dependable work ethic with customer service, multitasking, and time management abilities. Devoted to giving every customer and team member a positive and supportive experience.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Deli Clerk
Publix
Lakeland
12.2025 - Current
- Maintains Publix’s high standards for freshness and sanitation.
- Prepared various food items in a high-volume kitchen.
- Operates cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other Deli equipment.
- Prepares special orders and party trays.
- Fills, maintains, and rotates products and displays.
- Sells products by providing customers with information needed to make product-related decisions.
- Cultivated welcoming environment for customers while providing premier service by greeting and addressing inquiries.
- Collaborated with team members to ensure seamless service and support.
- Supported daily operations to streamline workflow and improve service efficiency.
Restaurant Hostess
New Moon Sushi
Lakeland
02.2023 - 10.2025
- Greeting customers as they walk into the restaurant
- Helping guests with reservations and guiding them to their table
- Giving guests accurate wait time estimates and seating them in the waiting area
- Providing customers with menus and answering any initial questions they may have
- Optimized seating arrangements to balance workload for wait staff and minimize guest wait times.
- Monitored server availability and table turnover to expedite guest seating and maintain service flow.
- Answering phones and scheduling reservations with large parties
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Managed curbside service operations, improving guest experience through efficient coordination and timely service.
Sales Associate
Victoria Secret
Lakeland
09.2021 - 01.2023
- Drove store sales results and grew business through proactive actions and productivity
- Focused on bras as key product differentiator to enhance customer loyalty and reinforce our 'Best at Bras' culture
- Built customer loyalty through effective engagement in Rewards Program
- Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
- Taking initiative to recover and replenish merchandise, so it is available to sell
- Maintained knowledge of loss prevention strategies to enhance store security
- Reinforcing store strategy to reduce shrink
- Supporting all activities related to providing a safe working environment
- Understanding and demonstrating Company values
Education
Associate of Science - Surgical Technology
Concorde Career College
Tampa, FL04-2027
Skills
- Food safety standards
- Sanitation practices
- Proper food handling
- High volume dining
- Point of sale operation
- Server assistance
- Supply restocking
- Work area maintenance
- Customer service
- Team collaboration
- Active learning
- Bilingual communication
Languages
Spanish
Full Professional
Certification
- Bartending certificate
Timeline
Deli Clerk
Publix
12.2025 - Current
Restaurant Hostess
New Moon Sushi
02.2023 - 10.2025
Sales Associate
Victoria Secret
09.2021 - 01.2023
Associate of Science - Surgical Technology
Concorde Career College