Valerie Cerant
Tampa,FL
Summary
Ambitious professional known for articulate communication skills and enterprising approach, excelling in dynamic environments. Proven ability to manage administrative tasks efficiently, fostering productive relationships while striving for excellence.
Overview
13
13
years of professional experience
Work History
Dispatcher
Jack Rabbit Tampa
Tampa, FL
12.2025 - Current
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Handled emergency service calls with professionalism, addressing client concerns promptly and effectively.
- Utilized sales scripts and advanced closing skills to handle pre-screened inbound and outbound calls with potential customers.
Member Support Specialist
NationsBenefits
Plantation, FL
04.2024 - 12.2025
- Provided support in monitoring and approving high call volumes associated with hearing-aid order requests.
- Supported our members in obtaining appropriate financing solutions to complete their orders and enhance overall sales outcomes.
- Safeguarding personal and health information relating to HIPAA.
- Coordinated benefit verification and approval processes for hearing-aid services.
Results Associate (Temp Agency)
ResultsCX
Wichita Falls
08.2023 - 03.2024
- Managed customer interactions with a focus on increasing satisfaction, utilizing scripted greetings.
- Handled utility bill payments and online order placements, ensuring seamless customer transactions.
- Delivered comprehensive information about health care plan benefits to members, fostering informed decision-making.
- Adapted to fluctuating business needs, demonstrating flexibility and commitment.
- Contributed to business growth by meeting set work hours during peak seasons.
Customer Service Voice Agent
Chewy
Hollywood, FL
09.2022 - 12.2022
- Efficiently managed inbound customer service calls, ensuring minimal wait times.
- Processed order replacements and refunds, demonstrating strong problem-solving skills.
- Handled pharmacy and vet clinic requests, showcasing detail-focused approach.
- Maintained and updated client records, reflecting organizational skills.
Quality Assurance Specialist
Gubagoo
Boca Raton, FL
01.2017 - 01.2021
- Progressed from Virtual Chat Specialist to Quality Assurance Specialist within a year at Gubagoo.
- Implemented detailed test plans and cases, enhancing the quality control process.
- Boosted team performance by educating members on QA metrics and standards.
- Collaborated with upper management to maintain high-quality standards across the board.
- Contributed to audit reporting through meticulous logging of findings.
Emergency Dispatcher
C.O.P.S. Monitoring
Boca Raton, FL
06.2015 - 11.2016
- Managed high-volume inbound and outbound calls for commercial and residential alarm clients.
- Provided critical emergency assistance to customers, ensuring their safety and security.
- Efficiently monitored and maintained dispatch communication systems, ensuring seamless operations.
- Performed data entry tasks, demonstrating attention to detail and accuracy.
Front End Cashier
Kmart
Boca Raton, FL
04.2015 - 06.2015
- Organized inventory ensuring optimal product availability.
- Processed customer transactions efficiently using different payment methods.
- Collaborated effectively with team and managers, gaining cross-functional experience.
- Contributed to store's smooth operation through diligent administrative tasks.
Customer Service Representative
Teleperformance
Boca Raton, FL
12.2014 - 03.2015
- Managed customer inquiries, driving sales through effective communication.
- Updated customer accounts, ensuring accurate record-keeping.
- Troubleshot equipment and system issues, improving customer satisfaction.
- Handled high call volume, maintaining excellent service standards.
Team Member
Taco Bell
Boca Raton, FL
06.2013 - 03.2015
- Handled cash transactions, ensuring accuracy and accountability at the designated register as well as the drop box.
- Facilitated food preparation and storage, adhering to strict health and safety guidelines.
- Trained and mentored new team members, to abide by company procedures and safety requirements.
- Maintained clean and organized work areas, enhancing team efficiency and promoting safety.
- Contributed to a positive team environment, supporting colleagues and enhancing customer satisfaction.
Education
Computer Science
Broward College
Fort Lauderdale, FLHigh School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06-2013
Skills
- Microsoft Office
- Quality Analyst
- Interpersonal & Leadership Skills
- Data Entry (50 WPM)
- Remote Team Coordinator
- Administrative Support
- Medical Claims Processing
- Conflict Resolution
- Customer Service Skills
- Technical Proficiency:(CRM Systems, Chat, Zendesk, Slack, Five9, Teams)
LANGUAGES
English - Native
Haitian/Creole - Highly proficient
Timeline
Dispatcher
Jack Rabbit Tampa
12.2025 - Current
Member Support Specialist
NationsBenefits
04.2024 - 12.2025
Results Associate (Temp Agency)
ResultsCX
08.2023 - 03.2024
Customer Service Voice Agent
Chewy
09.2022 - 12.2022
Quality Assurance Specialist
Gubagoo
01.2017 - 01.2021
Emergency Dispatcher
C.O.P.S. Monitoring
06.2015 - 11.2016
Front End Cashier
Kmart
04.2015 - 06.2015
Customer Service Representative
Teleperformance
12.2014 - 03.2015
Team Member
Taco Bell
06.2013 - 03.2015
High School Diploma -
Deerfield Beach High School
Computer Science
Broward College