Valerie Cerant
Summary
Ambitious professional known for articulate communication skills and enterprising approach, excelling in dynamic environments. Proven ability to manage administrative tasks efficiently, fostering productive relationships while striving for excellence.
Overview
11
11
years of professional experience
Work History
Dispatcher
Jack Rabbit Tampa
, FL
12.2025 - 04.2026
- Handled emergency service calls with professionalism, resolving client concerns promptly.
- Maintained accurate records of dispatched calls, enhancing data tracking for analysis.
- Utilized sales scripts and advanced closing skills to handle pre-screened inbound and outbound calls with potential customers.
Member Support Specialist
NationsBenefits
04.2024 - 12.2025
- Monitored and approved high call volumes for hearing-aid order requests, ensuring timely processing and member satisfaction.
- Ensured confidentiality of personal and health information to uphold HIPAA standards.
- Coordinated benefit verification for hearing-aid services, facilitating access for members and streamlining order fulfillment.
Results Associate (Temp Agency)
ResultsCX
08.2023 - 03.2024
- Handled utility bill payments and online order placements, ensuring seamless customer transactions.
- Managed customer interactions with a focus on increasing satisfaction, utilizing scripted greetings.
- Delivered comprehensive information about health care plan benefits to members, fostering informed decision-making.
Customer Service Voice Agent
Chewy
09.2022 - 12.2022
- Managed inbound customer service calls to reduce wait times and enhance customer satisfaction.
- Processed order replacements and refunds to resolve customer issues effectively.
- Handled pharmacy and vet clinic requests, showcasing a detail-focused approach.
Quality Assurance Specialist
Gubagoo
01.2017 - 01.2021
- Progressed from Virtual Chat Specialist to Quality Assurance Specialist within a year at Gubagoo.
- Implemented detailed test plans and cases, enhancing the quality control process.
- Educated team members on quality metrics and standards, enhancing overall performance.
- Collaborated with upper management to uphold high-quality standards throughout projects.
Emergency Dispatcher
C.O.P.S. Monitoring
06.2015 - 11.2016
- Managed high-volume inbound and outbound calls for commercial and residential alarm clients, ensuring timely response to emergencies.
- Efficiently monitored and maintained dispatch communication systems, ensuring seamless operations.
- Performed data entry tasks with precision, contributing to accurate dispatch records.
Front End Cashier
Kmart
04.2015 - 06.2015
- Organized inventory to maintain optimal product availability for customers.
- Processed customer transactions efficiently at front end registers.
- Executed administrative tasks to support store operations and enhance efficiency.
Customer Service Representative
Teleperformance
12.2014 - 03.2015
- Handled high call volume, maintaining excellent service standards.
- Updated customer accounts to maintain accurate records and streamline service.
- Troubleshot equipment and system issues to resolve customer concerns promptly.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FLSkills
- Microsoft Office
- Quality Analyst
- Interpersonal & Leadership Skills
- Data Entry (50 WPM)
- Remote Team Coordinator
- Administrative Support
- Medical Claims Processing
- Conflict Resolution
- Emergency Response
- Technical Proficiency:(CRM Systems, Chat, Zendesk, Slack, Five9, Teams)
References
- References available upon request
LANGUAGES
- English - Native
- Haitian/Creole - Highly proficient
Timeline
Dispatcher
Jack Rabbit Tampa
12.2025 - 04.2026
Member Support Specialist
NationsBenefits
04.2024 - 12.2025
Results Associate (Temp Agency)
ResultsCX
08.2023 - 03.2024
Customer Service Voice Agent
Chewy
09.2022 - 12.2022
Quality Assurance Specialist
Gubagoo
01.2017 - 01.2021
Emergency Dispatcher
C.O.P.S. Monitoring
06.2015 - 11.2016
Front End Cashier
Kmart
04.2015 - 06.2015
Customer Service Representative
Teleperformance
12.2014 - 03.2015
High School Diploma -
Deerfield Beach High School