VALERIE GARRETT
Gilbert,AZ
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
31
31
years of professional experience
Work History
Sales Associate
Dillards Department Store
Gilbert, AZ
07.2024 - Current
- Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
- Assisted with visual merchandising, creating appealing product displays to enhance store aesthetics.
- Maintained inventory accuracy through diligent stock management and regular audits.
- Trained new staff on sales techniques and customer engagement strategies to improve team performance.
Manager
Oak Tree Mountain
Yucaipa, CA
02.2021 - Current
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Recruited and hired qualified candidates to fill open positions.
Auditor
Nordstrom
San Bernardino, CA
01.2015 - 02.2021
- Applied professional judgment in gathering and evaluating evidence for thorough analysis.
- Worked closely with management to discuss external audit results and action plans.
- Monitored transactions for errors and over-payments to produce real-time reporting.
Bakery Clerk
Apple Annie's Bake Shop
Oak Glen, PA
01.2012 - 01.2015
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Office Manager
R.L.Garrett Landscape
Riverside, CA
01.1995 - 01.2011
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Recruited and trained new employees to meet job requirements.
- Managed office inventory and placed new supply orders.
Education
High School -
Bell Gardens High School
Bell Gardens, CASkills
- Staff Development
- Policy Implementation
- Key Performance Indicators
- Staff Management
- Customer service
Timeline
Sales Associate
Dillards Department Store
07.2024 - Current
Manager
Oak Tree Mountain
02.2021 - Current
Auditor
Nordstrom
01.2015 - 02.2021
Bakery Clerk
Apple Annie's Bake Shop
01.2012 - 01.2015
Office Manager
R.L.Garrett Landscape
01.1995 - 01.2011
High School -
Bell Gardens High School