Valerie Gurrola
Temple City,CA
Summary
Proven leader in staffing and mental health care at Aurora Las Encinas Hospital, adept in staff scheduling and building strong relationships. Increased client satisfaction and reduced turnover through strategic hiring and comprehensive onboarding. Skilled in conflict resolution and mentoring, I excel in creating supportive environments and enhancing team efficiency.
Overview
9
9
years of professional experience
Work History
Staffing Coordinator
Aurora Las Encinas Hospital
01.2016 - 11.2022
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Developed and facilitated new-hire orientations.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Assisted with the recruitment, hiring, and onboarding processes for new nursing staff, ensuring seamless integration into the team.
- Created an organized system for tracking employee time off requests while ensuring adequate coverage is maintained during peak hours or shifts without compromising patient care quality levels.
- Managed temporary staffing arrangements during periods of increased demand or personnel shortages to maintain consistent levels of patient care quality.
- Enhanced patient care by coordinating nursing staff schedules and assignments to ensure optimal coverage.
- Advocated for staff members, helping to identify and resolve conflicts.
Mental Health Technician Lead
Aurora Las Encinas Hospital
01.2014 - 11.2016
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Enhanced staff training by sharing knowledge of best practices in mental health care through workshops and presentations.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Charted on each patient daily.
Education
Medical Assisting
Palladium Technical Academy
Temple City, CA11.2024
Pharmacy Tech
Intercoast College
West Covina, CA12.2007
High School Diploma -
Rosemead High School
Rosemead, CA06.2005
Skills
- Staff Scheduling
- New Hire Onboarding
- Strong Organization
- Staff Coordination
- Schedule Management
- Decision-Making
- Conflict Resolution
- In-Person and Telephone Interviewing
- Training and mentoring
- Relationship Building
- Complaint Handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Mental Health Worker Lead
- Supervisory
- CPR/ First Aid Certified
- HIPAA Certification
Languages
Spanish
Native or Bilingual
Timeline
Staffing Coordinator
Aurora Las Encinas Hospital
01.2016 - 11.2022
Mental Health Technician Lead
Aurora Las Encinas Hospital
01.2014 - 11.2016
Medical Assisting
Palladium Technical Academy
Pharmacy Tech
Intercoast College
High School Diploma -
Rosemead High School
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