Valerie Martinez
Human Development
Rohnert Park,CA
Summary
Energetic graduate student offering solid foundation of knowledge within the Human Development sector where all gained skills or knowledge can be used to understand humans, through several different interdisciplinary studies. Including Anthropology, Biology, Education, Gerontology, Nursing, Psychology, Sociology, and Women's & Gender Studies. The knowledge that was gained while obtaining this degree ensures that positive and impactful interactions can occur within the mental health community.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Front Desk Representative
Crunch Fitness
Santa Rosa, CA
08.2019 - Current
- Adhered to company policies, regulations, and rules while still engaging with customers with compassion.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify fraud, billing issues,and account services while using data to mitigate future issues.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Key Carrier
Sally's Beauty Supply
Petaluma, CA
08.2019 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Tracked and prioritized work orders to meet daily production requirements.
- Completed store opening and closing procedures, including closing out cash drawers and managing deposit drop offs.
- Assisted employees when escalated situations needed to be diffused through, positive and respectful interactions.
Key Carrier
Payless Shoe Source
Porterville, CA
01.2018 - 06.2019
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Counted out cash drawers and balanced totals.
- Opened and closed store [4] days per week by counting registers, making deposits and storing and filing all daily paperwork.
Education
Bachelor of Arts - Human Development
Sonoma State University
Rohnert Park, CA 08.2019 - 05.2021
General Education - General Education
Porterville College
Porterville, CA 08.2016 - 05.2019
Skills
Problem-solving skills
Timeline
Front Desk Representative
Crunch Fitness
08.2019 - Current
Key Carrier
Sally's Beauty Supply
08.2019 - Current
Bachelor of Arts - Human Development
Sonoma State University
08.2019 - 05.2021
Key Carrier
Payless Shoe Source
01.2018 - 06.2019
General Education - General Education
Porterville College
08.2016 - 05.2019
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