Valerie Osborn
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Assistant Manager
Dollar General
El Dorado Springs, Missouri
02.2023 - Current
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised staff, providing training and support to enhance team performance.
- Coordinated inventory management, including stock replenishment and organization.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Collaborated with management on promotional strategies to increase customer traffic and sales.
- Conducted regular audits of store procedures to ensure adherence to safety regulations.
- Ensured compliance with safety regulations and company policies.
Home Health Caregiver
Visiting Angels Home Health Care
Lowell, Arkansas
08.2015 - 08.2021
- Assisted with daily living activities and personal hygiene tasks.
- Administered medications as per care plans and client needs.
- Monitored client health and reported changes to family and staff.
- Coordinated with healthcare professionals to ensure comprehensive care.
- Provided personal care services to clients in home settings.
- Developed trusting relationships with clients to enhance comfort and support.
- Maintained accurate records of client care and progress notes.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
Education
Associate of Applied Science - Nursing
NWACC/UAMS
Bentonville, AR 08.2010 - 08.2013
CNA Certification - Certified Nursing Assistant
Petra Allied Health
01.2003 - 08.2003
Skills
- Operational oversight
- Inventory management
- Healthcare compliance
- Electronic charting
- Customer relationship management
- Customer engagement
- Customer service
- Staff supervision
- Staff training
- Training development
- Team leadership
- Team coordination
- Team collaboration
- Time management
- Adaptability to change
- Safety compliance
- Effective communication
- Medical records management
Timeline
Assistant Manager
Dollar General
02.2023 - Current
Home Health Caregiver
Visiting Angels Home Health Care
08.2015 - 08.2021
Associate of Applied Science - Nursing
NWACC/UAMS
08.2010 - 08.2013
CNA Certification - Certified Nursing Assistant
Petra Allied Health
01.2003 - 08.2003