Valerie Parnell
Duncanville,TX
Summary
Dedicated Customer Service professional outstanding skills knowledgeable and professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Alwayz Blessed Designs
05.2022 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Answered constant flow of customer calls with up to calls in queue per minute.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Customer Service Representative
Dallas Independent School District, DISD
08.2007 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Skyline High School
Dallas, TexasAssociate Degree in Education - Associate Degree - Education
Ashford University
San Diego, CA09.2017
Skills
- Multi-tasking ability
- Data Entry
- Problem-solving abilities
- Critical Thinking
- Microsoft Excel
- Active Listening
- Scheduling
Timeline
Customer Service Representative
Alwayz Blessed Designs
05.2022 - Current
Customer Service Representative
Dallas Independent School District, DISD
08.2007 - 03.2022
High School Diploma -
Skyline High School
Associate Degree in Education - Associate Degree - Education
Ashford University
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