Valerie Rodriguez
San Diego,CA
Summary
A seasoned customer service professional with over a decade of hands-on experience excelling in various industries. Proven track record of not only meeting but exceeding sales targets by leveraging exceptional customer relationship-building abilities and a goal-oriented mindset.Demonstrated expertise in delivering top-notch service through effective communication and problem-solving skills. Eager to leverage extensive experience to drive sales and enhance customer satisfaction in a dynamic environment.
Overview
12
12
years of professional experience
Work History
BDC Representative
Team Mazda of El Cajon
2021.06 - Current
- Utilize active listening and effective communication skills to address inquiries and provide accurate information about products or services.
- Consistently exceeded sales targets by proactively contacting potential leads and nurturing relationships through effective communication and follow-up strategies.
- Utilized persuasive communication skills to effectively present product features and benefits, resulting in increased conversion rates and revenue generation.
- Collaborate with sales and marketing teams to optimize strategies for lead generation and conversion, contributing to the overall growth and success of the business.
- Consistently made 80-90 outbound calls daily to generate leads, follow up on prospects, and drive sales growth, demonstrating strong persistence and effective communication skills.
Sales Associate
Burlington
2016.06 - 2021.10
- Demonstrated product knowledge and familiarity with inventory to assist customers in finding the right items and making informed purchasing decisions.
- Handled customer inquiries, complaints, and returns promptly and professionally, ensuring resolution to their satisfaction and maintaining a positive shopping experience.
- Collaborated with team members to uphold company standards for customer service excellence, participating in ongoing training and sharing best practices
Impact/Stocker
Hollister.Co
2012.08 - 2013.11
- Managed inventory efficiently, ensuring optimal stock levels to maximize product availability and minimize disruptions.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly, leading to enhanced customer satisfaction.
- Utilized upselling techniques and product knowledge to drive additional sales and increase revenue.
Education
Bachelor of Science - Psychology
San Diego State University
San Diego, CA2017-06
Skills
- Active listening
- Problem-Solving
- Time Management
- Team building
- Negotiation skills
Languages
Spanish
Native or Bilingual
Timeline
BDC Representative
Team Mazda of El Cajon
2021.06 - Current
Sales Associate
Burlington
2016.06 - 2021.10
Impact/Stocker
Hollister.Co
2012.08 - 2013.11
Bachelor of Science - Psychology
San Diego State University
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