Valerie Sandoval
Thornton,CO
Summary
Pursuing a new role where hard work and an understanding of merchandising displays will be highly valued. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Showroom Manager
Cosentino, USA
Denver
03 2022 - Current
- Leveraged social media platforms to showcase new arrivals and special offers, expanding showroom's reach and attracting online shoppers.
- Enhanced customer experience by training staff on product knowledge and customer service excellence, leading to high satisfaction ratings.
- Streamlined operations by adopting efficient inventory management systems, reducing time spent on stock checks and reorder processes.
- Conducted regular training sessions for staff on emerging trends and customer service techniques, keeping team informed and skilled.
- Supervised inventory and placed orders to replenish low running supplies.
- Managed custom projects by completing initial quotes, design and sample requests.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and capitalize on emerging market opportunities.
- Provided prompt, courteous service to every individual entering showroom.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Maintained clean and inviting showroom environment, ensuring pleasant shopping experience for all visitors.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Oversaw daily operations, including opening and closing procedures, cash handling, and ensuring compliance with safety regulations.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Implemented targeted marketing campaigns to attract new clients and increase brand awareness in the local market.
- Organized promotional events and product launches, creating buzz and drawing in larger audience.
- Maintained accurate financial records for all transactions within the showroom, ensuring timely invoicing and payment collections from clients.
Customer Service Representative
Cosentino, USA
Denver
08 2016 - 02 2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Kitchen Designer
The Home Depot Inc
Thornton
03 2014 - 07 2016
- Presented innovative solutions to complex design challenges, maximizing both aesthetics and functionality within limited spaces.
- Maintained relationships with installers and suppliers.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Created visually appealing 3D renderings to help clients visualize their new kitchen space before construction began.
- Reviewed completed projects with clients to ensure their satisfaction and gather valuable feedback for continuous improvement.
- Provided training for junior designers, sharing knowledge of best practices and guiding them towards successful project outcomes.
- Attended industry events and trade shows to stay current on emerging trends, materials, and technologies in kitchen design.
- Planned and presented project quotes for custom designs.
- Consistently met sales targets by understanding client needs and offering personalized design services that exceed expectations.
- Successfully managed multiple concurrent projects while maintaining a high level of organization and prioritization skills.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
Service Desk Representative
The Home Depot Inc
Thornton
06 2014 - 04 2014
Education
Business
High School Diploma -
2005
Skills
- Client Relationships
- Inventory oversight
- Strategic planning
- Business planning
- Budgeting
- Business administration
- Financial Management
- Sales and marketing
- Critical Thinking
- Dependable and Responsible
- Teamwork and Collaboration
- Teambuilding
- Organization and Time Management
- Data Entry
- Good Telephone Etiquette
- Decision-Making
Timeline
Showroom Manager - Cosentino, USA
03 2022 - Current
Customer Service Representative - Cosentino, USA
08 2016 - 02 2022
Kitchen Designer - The Home Depot Inc
03 2014 - 07 2016
Service Desk Representative - The Home Depot Inc
06 2014 - 04 2014
Front Range Community College - , Business
Northglenn high school - High School Diploma ,