Summary
Work History
Education
Skills
Timeline

Valerie Sandoval

Thornton,CO

Summary

Pursuing a new role where hard work and an understanding of merchandising displays will be highly valued. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Showroom Manager

Cosentino, USA
Denver
03 2022 - Current
  • Leveraged social media platforms to showcase new arrivals and special offers, expanding showroom's reach and attracting online shoppers.
  • Enhanced customer experience by training staff on product knowledge and customer service excellence, leading to high satisfaction ratings.
  • Streamlined operations by adopting efficient inventory management systems, reducing time spent on stock checks and reorder processes.
  • Conducted regular training sessions for staff on emerging trends and customer service techniques, keeping team informed and skilled.
  • Supervised inventory and placed orders to replenish low running supplies.
  • Managed custom projects by completing initial quotes, design and sample requests.
  • Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and capitalize on emerging market opportunities.
  • Provided prompt, courteous service to every individual entering showroom.
  • Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
  • Kept showroom expenses appropriate and reasonable to drive operational efficiency.
  • Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
  • Increased showroom sales by implementing effective visual merchandising strategies and product displays.
  • Generated personal sales to meet or exceed established sales goals.
  • Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
  • Maintained clean and inviting showroom environment, ensuring pleasant shopping experience for all visitors.
  • Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
  • Oversaw daily operations, including opening and closing procedures, cash handling, and ensuring compliance with safety regulations.
  • Coordinated special events and promotions to showcase new products and drive sales growth.
  • Implemented targeted marketing campaigns to attract new clients and increase brand awareness in the local market.
  • Organized promotional events and product launches, creating buzz and drawing in larger audience.
  • Maintained accurate financial records for all transactions within the showroom, ensuring timely invoicing and payment collections from clients.

Customer Service Representative

Cosentino, USA
Denver
08 2016 - 02 2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Kitchen Designer

The Home Depot Inc
Thornton
03 2014 - 07 2016
  • Presented innovative solutions to complex design challenges, maximizing both aesthetics and functionality within limited spaces.
  • Maintained relationships with installers and suppliers.
  • Selected flooring, counters, cabinets and appliances based on client needs and budgets.
  • Created visually appealing 3D renderings to help clients visualize their new kitchen space before construction began.
  • Reviewed completed projects with clients to ensure their satisfaction and gather valuable feedback for continuous improvement.
  • Provided training for junior designers, sharing knowledge of best practices and guiding them towards successful project outcomes.
  • Attended industry events and trade shows to stay current on emerging trends, materials, and technologies in kitchen design.
  • Planned and presented project quotes for custom designs.
  • Consistently met sales targets by understanding client needs and offering personalized design services that exceed expectations.
  • Successfully managed multiple concurrent projects while maintaining a high level of organization and prioritization skills.
  • Designed detailed kitchen layouts based on client needs, budgets and available supplies.

Service Desk Representative

The Home Depot Inc
Thornton
06 2014 - 04 2014

Education

Business

Front Range Community College

High School Diploma -

Northglenn high school
2005

Skills

  • Client Relationships
  • Inventory oversight
  • Strategic planning
  • Business planning
  • Budgeting
  • Business administration
  • Financial Management
  • Sales and marketing
  • Critical Thinking
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Teambuilding
  • Organization and Time Management
  • Data Entry
  • Good Telephone Etiquette
  • Decision-Making

Timeline

Showroom Manager - Cosentino, USA
03 2022 - Current
Customer Service Representative - Cosentino, USA
08 2016 - 02 2022
Kitchen Designer - The Home Depot Inc
03 2014 - 07 2016
Service Desk Representative - The Home Depot Inc
06 2014 - 04 2014
Front Range Community College - , Business
Northglenn high school - High School Diploma ,
Valerie Sandoval