Valerie Vespucci
Palm Beach Gardens
Summary
Motivated and professional server with five years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Jetty's Waterfront Restaurant
12.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Shift Leader
P.F. Chang's Bistro
02.2021 - 12.2023
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Coordinated special events such as private parties or large groups that required additional staffing needs.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
Food Runner/Restaurant Hostess
Papi Chulo's Mexican Restaurant & Cantina
12.2019 - 01.2021
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Greeted guests upon arrival and escorted them to their tables.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
Hostess
Spotos Fish & Oyster
06.2017 - 07.2018
- Greeted guests warmly upon arrival, seating them promptly.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Coordinated special events such as private parties or large groups that required additional staffing needs.
- Analyzed customer feedback surveys in order to improve overall guest experience.
Education
Bachelor of Science - Nursing
Palm Beach State College
Lake Worth, FLAssociate of Arts - Pre-Medicine
University of Central Florida
Orlando, FLSkills
- Guest Service
- Assignment Delegation
- Menu Knowledge
- Upselling and Cross-Selling
- Customer Relationship Management
- Food Safety
- Order Taking and Processing
- Menu Presentation
Certification
- ServSafe Certified
- CPR Certified
- BLS Certified
Timeline
Server
Jetty's Waterfront Restaurant
12.2023 - 04.2024
Server Shift Leader
P.F. Chang's Bistro
02.2021 - 12.2023
Food Runner/Restaurant Hostess
Papi Chulo's Mexican Restaurant & Cantina
12.2019 - 01.2021
Hostess
Spotos Fish & Oyster
06.2017 - 07.2018
Bachelor of Science - Nursing
Palm Beach State College
Associate of Arts - Pre-Medicine
University of Central Florida
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