Valynda Jones
Angier,NC
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Proven skills in schedule management, payroll administration, and business correspondence coordination. Disciplined and excels in high-pressure, team-oriented environments, consistently contributing to organizational goals. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Results-driven office manager with over 13 years of experience in managing daily operations and leading teams. Skilled in scheduling coordination and implementing protocols that enhance workflow and improve service quality.
Overview
25
25
years of professional experience
Work History
Office Manager
Cary Clean Team
Cary, NC
08.2012 - 08.2025
- Managed daily office operations and maintained efficient workflow processes.
- Oversaw scheduling for cleaning staff and coordinated daily assignments.
- Coordinated communication between clients and cleaning teams for service clarity.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
Barista Manager
Java Jive
Cary, NC
01.2009 - 08.2012
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Greeted guests with pleasant smile and superior customer service.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Ensured compliance with health and safety regulations in food and beverage service.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
Shift Leader
Panera Bread
Cary, NC
01.2006 - 12.2008
- Supervised daily operations to ensure smooth service and food quality.
- Trained new team members on customer service and operational procedures.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
Child Nutrition Worker
Wake County Public Schools
Cary, North Carolina
08.2000 - 06.2002
- Prepared and served nutritious meals to children according to dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas daily.
- Collaborated with staff to ensure compliance with food safety regulations.
- Operated cash register for processing children's food payments.
- Maintained proper portions on plates and coordinated food service.
Shift Leader
Burger King
Apex, North Carolina
08.2000 - 06.2002
- Supervised daily operations to ensure smooth service and food quality.
- Ensured compliance with health and safety regulations in food preparation areas.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Education
High School Diploma -
Cary High School
Cary, NC06.1998
Some College (No Degree) - Biological And Physical Sciences
Winston-Salem State University
Winston-salem, NCSkills
- CRM and office management software
- QuickBooks
- Microsoft Office suite
- Problem resolution
- Work planning and prioritization
- Conflict resolution
- Team leadership
- Scheduling coordination
- Point-of-sale systems
- Service excellence
- Workflow optimization
- Task assignment
- Verbal and written communication
References
References available upon request.
Timeline
Office Manager
Cary Clean Team
08.2012 - 08.2025
Barista Manager
Java Jive
01.2009 - 08.2012
Shift Leader
Panera Bread
01.2006 - 12.2008
Child Nutrition Worker
Wake County Public Schools
08.2000 - 06.2002
Shift Leader
Burger King
08.2000 - 06.2002
High School Diploma -
Cary High School
Some College (No Degree) - Biological And Physical Sciences
Winston-Salem State University