VANDREIA SEMEDO
NEW BEDFORD
Summary
Dedicated Office Professional with a solid background in high-volume environments. Developed strong interpersonal skills and sound judgment to manage diverse tasks independently. Leveraged expertise in anthropology to foster understanding of cultural differences, build trust within communities, and support individuals during challenging times.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
LPC FINANCIAL SERVICES
Brockton
04.2023 - Current
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Maintained organized filing system, ensuring confidentiality of sensitive information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged customers in conversation, utilizing effective interpersonal skills to enhance their experience.
- Provided support to families and individuals navigating difficult life transitions, especially related to immigration issues.
- Guided individuals through complex processes, providing emotional support and clarity on next steps.
Communication Advisor
Praia
02.2018 - 11.2022
- Implemented best practices in customer service, ensuring timely responses to inquiries from current and potential customers.
- Contributed fresh ideas and suggestions in team meetings to improve organizational processes.
- Developed communication strategies for internal and external stakeholders.
- Managed social media platforms to increase brand visibility and drive engagement.
- Conducted research on industry trends to inform communication strategies.
Executive Assistant Minister
MINISTRY ENVIREMENT AND AGRICULTURE
Praia
03.2016 - 02.2018
- Managed multiple projects simultaneously, ensuring timely completion and alignment with organizational goals.
- Provided comprehensive administrative support, including report preparation, meeting minute transcription, and research to facilitate decision-making.
- Coordinated executive-level meetings through effective calendar management and scheduling, optimizing time for leadership.
- Managed correspondence and communications between departments and stakeholders.
TV Production Coordinator
TIVER
Praia
03.2015 - 03.2016
- Exceeded client expectations through exceptional service and personalized attention.
- Collaborated with other advisors within the team to share knowledge and best practices.
- Attended meetings, educational conferences, and training workshops and served on committees.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences, such as starting college.
Education
Bachelor of Science (B.S.) - ANTROPOLOGY
ISCSP
LISBOA, PORTUGAL09-2012
Skills
- Computer proficiency
- Office administration
- Problem-solving
- Time management
- Recordkeeping
- Scheduling
- Microsoft Office Suite
- File organization
- Calendar management
- Task prioritization
- Microsoft Word
- Critical thinking
- Customer relations
- Microsoft Excel
- Documentation and reporting
- Client relations
- Customer service
- Administrative support
- Data entry
- Organized
- Detail-oriented
- Communication skills
- Multitasking skills
- Collaborative worker
Languages
- English
- Portuguese/capeverdean creole
- Spanish
Timeline
Administrative Assistant
LPC FINANCIAL SERVICES
04.2023 - Current
Communication Advisor
02.2018 - 11.2022
Executive Assistant Minister
MINISTRY ENVIREMENT AND AGRICULTURE
03.2016 - 02.2018
TV Production Coordinator
TIVER
03.2015 - 03.2016
Bachelor of Science (B.S.) - ANTROPOLOGY
ISCSP