Vanessa Cardenas
Tigard,OR
Summary
Dynamic operations leader with a proven track record at JP Morgan & Chase, enhancing team productivity through effective communication and operational efficiency. Skilled in leveraging data-driven insights for process optimization, fostering a collaborative environment, and implementing strategies that drive growth in deposits and investments. Recognized for problem-solving tenacity and motivating teams to exceed goals.
Overview
15
15
years of professional experience
Work History
Branch Operations Lead
JP Morgan & Chase
01.2017 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Leveraged data-driven insights to enhance decision-making processes related to resource allocation and process optimization within operations department.
- Generated reports detailing findings and recommendations.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes.
- Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch.
- Connects customers with branch team focused on developing relationships and supporting unique financial requirements.
- Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards.
- Oversees branch operations including management of cash devices such as cash vault and ATM while adhering to all bank policies and procedures.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Planned operations and activities, and led projects.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Directed full compliance and operational excellence, leading to no findings and effective scores in 5 consecutive annual branch audits.
Grocery Manager
Stater Brothers Markets
10.2010 - 01.2017
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Orchestrated performance-oriented environment by closely supporting team members.
- Enhanced vendor relationships, ensuring timely delivery and quality products.
Education
High School Diploma -
William J. Pete Knight High School
Palmdale, CA06-2011
Skills
- Operational efficiency
- Motivational attitude
- Effective communication skills
- Multi-project coordination
- Problem-solving tenacity
- Spanish language proficiency
Timeline
Branch Operations Lead
JP Morgan & Chase
01.2017 - Current
Grocery Manager
Stater Brothers Markets
10.2010 - 01.2017
High School Diploma -
William J. Pete Knight High School
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