Vanessa Lowe
Kingston,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
22
22
years of professional experience
Work History
Shift Leader
Cracker Barrel Old Country Store Inc
Lenoir City, TN
12.2017 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Public Health Office Assistant
Loudon County Health Department
Loudon, TN
09.2006 - 04.2014
- Answered incoming calls, provided information to callers and directed them to the appropriate personnel.
- Maintained accurate records of patient visits in an electronic database.
- Greeted visitors and scheduled appointments.
- Prepared documents such as letters, memos, reports, and presentations using Microsoft Office applications.
- Organized and maintained filing systems for medical records and other confidential documents.
- Reviewed insurance claims forms for accuracy prior to submission.
- Updated patient contact information in database system.
- Performed basic clerical duties such as typing, filing, photocopying.
- Attended seminars related to public health issues in order to stay current on industry trends.
Certified Nursing Assistant
Baptist Healthcare System Inc.
Lenoir City, TN
06.2002 - 03.2006
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
High School Diploma -
Lenoir City High School
Lenoir City, TN05-2001
Skills
- Shift leadership
- Strong verbal and written communication
- Team motivation
- Staff education and training
- Organizational Development
- Multitasking
- Cost-reduction strategies
- Problem-solving abilities
- Workflow Optimization
- Time management abilities
- Conflict Resolution
- Reliability
- Quality Assurance
- Multitasking Abilities
- Professionalism
Timeline
Shift Leader
Cracker Barrel Old Country Store Inc
12.2017 - Current
Public Health Office Assistant
Loudon County Health Department
09.2006 - 04.2014
Certified Nursing Assistant
Baptist Healthcare System Inc.
06.2002 - 03.2006
High School Diploma -
Lenoir City High School
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