Vanessa Flores
Miami
Summary
Results-driven operations leader with 10+ years of experience managing high-volume retail environments. Known for being adaptive, getting things done, setting high standards, and building strong teams that consistently execute and deliver results. Proven ability to drive sales growth, control expenses, develop leaders and partner across teams and leadership levels to translate strategy into action through hands-on leadership and data-informed decision making.
Overview
10
10
years of professional experience
Work History
General Manager
Abercrombie & Fitch
09.2022 - Current
- Own full operational and financial performance of a $5.5 annual volume location, driving sales growth, expense control, and customer satisfaction.
- Led end-to-end hiring, training, and development for a team of 5 full-time leaders and 30-50 part-time associates based on seasonal demand.
- Develop and coach full-time leadership team across store operations, inventory management, visual execution, and floorset implementation.
- Conduct performance reviews, accountability conversations, and talent planning, resulting the promotion of 5 assistant managers into Store Manager roles.
- Manage daily store operations including payroll, labor hours, expense control, and operational standards to meet financial targets.
- Analyzed business performance, forecast revenue, and implement data-driven strategies to improve sales, productivity, and customer engagement.
- Recognized as a top-performing store in DSP utilization and customer loyalty metrics within the region.
- Partner closely with District and Regional leadership to execute company initiatives, audits and leadership walkthrough.
- Serve as acting district point person during District Manager maternity leave and PTO, supporting multiple locations and escalating operational needs.
- Achieved 40% expense reduction by optimizing labor planning and operational efficiencies.
Store Manager
Abercrombie & Fitch
09.2018 - 08.2022
- Led full store operations across three locations over a four year period, selected to manage increasingly complex and higher volume stores based on performance.
- Owned sales performance, labor planning, payroll, and operational execution while maintaining company standards across all assigned locations.
- Responsible for training, coaching, and developing large part-time teams, ensuring strong onboarding, productivity, and customer experience.
- Executed inventory processes, floorsets, and visual standards to support sales and brand presentation.
Assistant Manager
Abercrombie & Fitch
05.2016 - 09.2018
- Supported Store and General Manager in training and developing part-time associates, ensuring strong onboarding, product knowledge, and customer service standards.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Arts -
Purdue University
West Lafayette, INSkills
- Sales
- Exceptional interpersonal communication
- Time management
- Strategic planning
- Budgeting and cost control
- Sales analysis
- Relationship building
- Employee development
- Performance evaluations
- Performance improvements
- Budget administration
- Bilingual
- Training and coaching
- Project management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Limited Working
Timeline
General Manager
Abercrombie & Fitch
09.2022 - Current
Store Manager
Abercrombie & Fitch
09.2018 - 08.2022
Assistant Manager
Abercrombie & Fitch
05.2016 - 09.2018
Bachelor of Arts -
Purdue University