Vanessa Garcia
Child Development
Chula Vista,CA
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Housing Coordinator
San Diego Housing Comission
Chula Vista, CA
06.2021 - 08.2022
- Conduct a comprehensive review of applications determining eligibility for rental and utility assistance.
- Maintain daily records and monthly outcome reports for each applicant.
- Evaluate case files and verify documents submitted by applicants.
- Apply a concise breakdown of approved rental and utility arrears to supervisor for approval.
- Apply policy and procedures when fraud is suspected.
- Assist other employees with caseloads if needed.
Community Connector
211 San Diego
02.2020 - 05.2021
- Identify clients needs, developing a plan, and connecting them to appropriate community resources.
- Follow up with clients and community partners to ensure successful outcomes.
- Provide exceptional customer advocacy for clients in dire need.
- Accurately document all customer interaction.
- Complete risk assessments to determine if caller is at risk for self harm or harm to others. Follow crisis protocol. If able to defuse matter provide clients with resources that can assist stabilization and safety.
Assistant Housing Manager
Woodlawn Gardens Apartment Homes
01.2015 - 02.2020
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Social Service Monitor
New Alternatives
San Diego
06.2013 - 01.2015
- Transport foster children to supervising court ordered visitations between foster children and their parents at a New Alternatives, Family Visitation Center or County Office.
- Monitor interactions between family and child. Recognize developmentally appropriate milestones and proper parenting skills.
- Ensure safety of child, follow protocol in hostile situations.
- Document all and any family and child interactions. At the end of visits create a professional written document which will be used in Juvenile Court.
Education
Associate of Arts - Liberal Arts Social And Behavioral Sciences
Southwestern College
Chula Vista, CA 04.2021 - 12.2022
Bachelor of Arts - Child Development
Point Loma Nazarene University
San Diego, CA 01.2023 - 07.2024
Skills
Case management
Social services
Analytical and Critical Thinking
Safety planning
Documentation Management
Child and family advocacy
Efficient multi-tasking
Timeline
Bachelor of Arts - Child Development
Point Loma Nazarene University
01.2023 - 07.2024
Housing Coordinator
San Diego Housing Comission
06.2021 - 08.2022
Associate of Arts - Liberal Arts Social And Behavioral Sciences
Southwestern College
04.2021 - 12.2022
Community Connector
211 San Diego
02.2020 - 05.2021
Assistant Housing Manager
Woodlawn Gardens Apartment Homes
01.2015 - 02.2020
Social Service Monitor
New Alternatives
06.2013 - 01.2015