Vanessa Gutierrez
Miami,FL
Summary
Dynamic Server Manager with a proven track record at Coral Gables Country Club, excelling in team training and operational efficiency. Expert in crew coordination and food safety compliance, I implemented training strategies that enhanced service delivery and guest satisfaction. Committed to fostering a collaborative environment while optimizing labor costs.
Overview
21
21
years of professional experience
Work History
Server Manager
Coral Gables Country Club
03.2011 - Current
- Supervised daily operations of dining services, ensuring exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Implemented efficient scheduling processes to optimize labor costs and service delivery.
- Developed training programs to enhance team performance and customer satisfaction.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Enforced compliance with uniform and personal presentation standards.
Server Trainer
Artfood Staffing Agency
08.2006 - 06.2012
- Trained new servers on menu knowledge and customer service standards.
- Oversaw onboarding processes to ensure compliance with operational procedures.
- Mentored junior staff, fostering a collaborative and efficient work environment.
Server
Radisson
05.2005 - 09.2009
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables efficiently, enhancing guest satisfaction.
- Trained new servers on menu offerings and service standards.
Education
Technical Degree - Registered Behavior Technician
Developing New Horizons Inc
1500 NW 89 Court Suite 117 Doral, Florida 3317206-2020
Technician - Ultrasound
Professional Training Center
13950 SW 47 Street Miami, Fl. 3317502-2009
High School Diploma -
Beatriz MIranda De Cabal
Panama 12-2000
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
Languages
Spanish
Native or Bilingual
Timeline
Server Manager
Coral Gables Country Club
03.2011 - Current
Server Trainer
Artfood Staffing Agency
08.2006 - 06.2012
Server
Radisson
05.2005 - 09.2009
Technical Degree - Registered Behavior Technician
Developing New Horizons Inc
Technician - Ultrasound
Professional Training Center
High School Diploma -
Beatriz MIranda De Cabal