Vanessa Khio
Wonder Lake,IL
Summary
Detail-oriented Business Office Manager known for strong attention to detail and efficient payroll processing. Committed to enhancing operational systems and ensuring compliance, driving improved financial performance and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Business Office Manager
Lakeview Memory Care - Koelsch Senior Communities
Bloomingdale, IL
09.2022 - Current
- Oversaw daily operations, ensuring compliance with regulatory standards and company policies.
- Implemented efficient billing processes, improving accuracy and reducing discrepancies.
- Managed payroll processing, ensuring timely and precise disbursements for all staff members.
- Developed training programs for new hires, enhancing onboarding experience and staff competency.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 75+ employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Receptionist
Northbrook Inn Memory Care - Koelsch Senior Communities
Northbrook, IL
08.2021 - 09.2022
- Managed front desk operations, ensuring a welcoming environment for residents and visitors.
- Coordinated scheduling for appointments, activities, and transportation services for residents.
- Facilitated effective communication between staff, families, and external service providers.
- Assisted in maintaining resident records, ensuring accuracy and confidentiality at all times.
- Provided support during emergency situations, adhering to safety protocols and procedures.
- Trained new reception staff on operational procedures and client interaction standards.
- Enhanced resident experience by actively engaging in community events and activities planning.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Bakery Manager
Central Continental Bakery
Mount Prospect, IL
01.2016 - 08.2021
- Ensured compliance with health regulations, maintaining a safe and sanitary work environment.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Receptionist
Massage, Spa, and Beyond
Mount Prospect, IL
05.2011 - 01.2016
- Developed efficient workflows to streamline check-in processes for visitors and deliveries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Prospect High School
Mount Prospect, IL06-2013
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
- Office management
- Payroll processing
- Credit and collections
- Relationship building
- Records management
- Administrative support
- Business operations management
- Documentation and control
- Expense reporting
- Training and coaching
- Expense tracking
- Schedule management
- Problem-solving
- Time management
- Attention to detail
Timeline
Business Office Manager
Lakeview Memory Care - Koelsch Senior Communities
09.2022 - Current
Receptionist
Northbrook Inn Memory Care - Koelsch Senior Communities
08.2021 - 09.2022
Bakery Manager
Central Continental Bakery
01.2016 - 08.2021
Receptionist
Massage, Spa, and Beyond
05.2011 - 01.2016
High School Diploma -
Prospect High School