Vanessa Loaiza
Congers,NY
Summary
Detail-oriented professional with a strong background in customer service and communication. Experienced in managing high-volume inquiries and coordinating appointments, contributing to enhanced customer satisfaction and streamlined operations.
Overview
10
10
years of professional experience
Work History
BDC Representative
Volkswagen of Nanuet
Nanuet, NY
07.2021 - Current
- Utilized CRM software to track leads and document customer interactions, ensuring organized follow-up.
- Answering inbound service, sales and reception calls.
- Managed customer inquiries through phone and email communication.
- Coordinated service and sales appointments, maintaining scheduling accuracy to enhance client satisfaction.
- Executed maximum 100 outbound calls daily to engage potential clients.
- Resolved escalated calls from customers with unresolved issues, providing effective solutions to improve customer experience.
Cashier
Chestnut Markets
Nanuet, NY
02.2020 - 07.2021
- Processed customer transactions accurately and efficiently using POS system to ensure smooth checkout experience.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
- Managed cash drawer and balanced at the end of each shift.
- Greeted customers and answered any questions they had about the store's products and services.
Barista
Target
Spring Valley, NY
02.2019 - 01.2021
- Delivered exceptional customer service, enhancing customer experience in fast-paced environment.
- Consistently delivered accurate orders and efficient service during peak times.
- Drove customer satisfaction and loyalty through attentive, friendly service and product recommendations.
- Managed inventory by ordering products and restocking supplies, ensuring availability of items.
Crew Member
Dunkin Donuts
Bardonia, NY
06.2016 - 05.2019
- Delivered exceptional customer service in fast-paced environment, ensuring accurate order fulfillment and efficient service that enhanced customer satisfaction.
- Fostered positive relationships with customers through friendly and efficient service, contributing to repeat business.
- Coordinated with team members to streamline service delivery, consistently exceeding customer expectations.
Education
Associate of Arts - Liberal Arts
Rockland Community College
Suffern05-2018
Skills
- Customer relationship management
- CRM software usage
- Escalation handling
- Problem solving
- Attention to detail
- Time management
- Multitasking
- Team collaboration
- Goal oriented
- Communication skills
Languages
Spanish
Native/ Bilingual
Timeline
BDC Representative
Volkswagen of Nanuet
07.2021 - Current
Cashier
Chestnut Markets
02.2020 - 07.2021
Barista
Target
02.2019 - 01.2021
Crew Member
Dunkin Donuts
06.2016 - 05.2019
Associate of Arts - Liberal Arts
Rockland Community College