VANESSA MCKELLOP
Allstate Insurance
Fort Pierce,FL
1
Language
6
years of professional experience
Hardworking and customer-focused professional with experience in client intake, medical reception, customer service, retail, and front-desk operations. Skilled in communication, case management, appointment scheduling, information gathering, and maintaining accurate records. Known for strong organization, attention to detail, and the ability to provide positive, efficient service in fast-paced environments.
Work History
Customer Service Representative
10 Months- Provide customer support and assist clients with questions, account needs, and service requests.
- Maintain professional communication while managing multiple tasks and priorities.
- Support a positive customer experience through timely follow-up and attention to detail.
Personal Shopper
3 Years 11 Months- Assisted customers in selecting products based on preferences and needs.
- Utilized Walmart's shopping application for efficient order processing and tracking.
- Managed inventory by organizing merchandise for easy access and visibility.
- Communicated product availability and alternatives to improve customer satisfaction.
- Collaborated with team members to streamline shopping processes and improve service.
Intake Specialist
10 Months- Acted as the first point of contact for potential clients, gathering essential information and assessing case eligibility through detailed interviews.
- Maintained accurate records in case management software, ensuring reliable tracking of client cases and information.
- Coordinated communication between clients and legal teams, enhancing clarity and ensuring timely updates on case progress.
Medical Receptionist
1 Year 7 Months- Managed front-desk operations for a pediatric practice, ensuring smooth patient flow and effective communication between families and healthcare providers.
- Greeted patients warmly and provided excellent customer service at the front desk.
- Scheduled appointments efficiently using electronic health record systems.
- Verified patient insurance information and processed necessary forms accurately.
Sales Associate
7 Months- Assisted customers with shoe selections and provided knowledgeable product recommendations.
- Helped customers select footwear and accessories based on preferences.
- Maintained product knowledge to provide accurate information to shoppers.
- Organized merchandise displays to enhance visual appeal and accessibility.
Medical Receptionist
2 Months- Managed front-desk operations in a private pediatric practice, including answering calls, verifying insurance, and collecting co-pays.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments for families to support optimal provider availability and patient flow.
- Maintained accurate patient records using electronic health record systems.
Front Desk Receptionist
8 MonthsCashier / Customer Service
3 MonthsEducation
Associate of Arts - Criminal Justice
High School Diploma - Upper Secondary Education
Skills
Client Communication
Case Management
Customer Service
Appointment Scheduling
Information Gathering
Problem Solving
Team Collaboration
Attention to Detail
Follow-Up
Record Management
CERTIFICATIONS & LANGUAGES
Languages: English; Spanish
Timeline
Customer Service Representative
Allstate Insurance
10.2025 - CurrentRead More
Intake Specialist
The Eberst Law Firm, PA
10.2024 - 08.2025Read More
Medical Receptionist
All About Kids
03.2023 - 10.2024Read More
Personal Shopper
Walmart
09.2022 - 08.2026Read More
Medical Receptionist
Dr. Urbina
01.2022 - 03.2022Read More
Sales Associate
Shoe Palace
11.2021 - 06.2022Read More
Cashier / Customer Service
Champs
07.2021 - 10.2021Read More
Front Desk Receptionist
Urban Air Trampoline Park
11.2020 - 07.2021Read More
Southwest Miami Senior High School
High School Diploma from Upper Secondary Education
Read More
Indian River State College
Associate of Arts from Criminal Justice
Read More