Vanessa Ortega
Anaheim,CA
Summary
Proven Client Care Specialist with a track record of enhancing customer satisfaction at Sterling BMW through expert problem-solving and exceptional customer service. Skilled in document analysis and fluent bilingualism, I significantly improved client experience by fostering trust and providing comprehensive training to new staff. Achieved a notable increase in efficient resolution of inquiries, demonstrating strong client advocacy and quality assurance standards.
Overview
4
4
years of professional experience
Work History
Client Care Specialist
Sterling BMW
Newport Beach, CA
06.2018 - 04.2022
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Answered customer questions via telephone, email and live chat services.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Clerk
Ralphs
Orange, CA
08.2018 - 11.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone and in-person to provide information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Helped with training of others and closing and opening departments
Education
High School Diploma -
Anaheim High School
Anaheim, CASkills
- Customer Relations
- Document analysis
- Document Review
- Quality assurance standards
- Community Resources
- Client Advocacy
- Customer Service
- Problem-Solving
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Clerk
Ralphs
08.2018 - 11.2021
Client Care Specialist
Sterling BMW
06.2018 - 04.2022
High School Diploma -
Anaheim High School