Vanessa Romero
Sarasota,FL
Summary
Looking for the opportunity to work in a pleasant and efficient team, willing to help and collaborate with the needs of the work and the customers, to help solve the needs they have, achieving the goals of the company.
Overview
7
7
years of professional experience
Work History
Front Office Representative
Maxhealth
10.2022 - Current
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks, and snacks in office.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Processed expense reports and office invoices in [Software].
- Composed and processed routine e-mail correspondence.
- Provided exceptional customer service by actively listening to guest concerns or requests in order to tailor personalized solutions that exceeded expectations.
Medical Records Specialist
Lakewood Cardiovascular Consultants
03.2021 - 09.2022
- Manage electronic Medical Records into the system eClinicalworks (ECW)
- Maintained electronic medical records for all patients
- Pulled patient records and transferred information to appropriate parties
- Provided respectful assistance to patients, staff members and insurance company representatives
- Entered patient insurance, demographic and health information into software and confirmed records
- Set up patient charts and documented information for the follow up
- Maintained complete confidentiality in accordance with organization and legal requirements
- Manage Fax with Centrallis Health.
Service Valet
Wilde Lexus Sarasota
06.2020 - 03.2021
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business
- Parked and retrieved guest vehicles quickly to avoid long wait times
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Demonstrated professionalism and excellent customer service, resulting in repeat business from satisfied clients.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Assistant Store Manager
Marco Destin Co Alvin's Island
02.2017 - 06.2020
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Oversaw aspects of maintenance, inventory and daily activity management
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Associate Of Science - Massage Therapy
Life Line Med Training
Miami, FL12.2018
Bachelor Of Science - Physical Therapy
Arturo Michelena University
06.2010
High School -
U.E. La Consolacion
07.2004
Skills
- Creative thinking and problem solving
- Collaborative team player
- Friendly and outgoing
- Accurate and efficient
- Open to learning new skills
- Data entry proficiency
- Team player attitude
- Appointment Scheduling
Languages
English
Spanish
Timeline
Front Office Representative
Maxhealth
10.2022 - Current
Medical Records Specialist
Lakewood Cardiovascular Consultants
03.2021 - 09.2022
Service Valet
Wilde Lexus Sarasota
06.2020 - 03.2021
Assistant Store Manager
Marco Destin Co Alvin's Island
02.2017 - 06.2020
Associate Of Science - Massage Therapy
Life Line Med Training
Bachelor Of Science - Physical Therapy
Arturo Michelena University
High School -
U.E. La Consolacion
Similar Profiles
Evelyn FerrerasEvelyn Ferreras
Case Manager at MaxHealthCase Manager at MaxHealth
Lacey GayLacey Gay
Care Manager at MAXHealthCare Manager at MAXHealth
Deepa ParbhooDeepa Parbhoo
Care Manager at MaxhealthCare Manager at Maxhealth
Kiera Butler GallowayKiera Butler Galloway
Referral Coordinator at MaxhealthReferral Coordinator at Maxhealth
Flavio BalassianoFlavio Balassiano
Senior Manager, Solutions Architect at AllCloudSenior Manager, Solutions Architect at AllCloud