VANESSA SALDANA
Property Management Company
Jackson Heights,USA
1
Language
7
years of professional experience
Organized employee with experience in administrative support and customer service within academic settings. Strong in managing student records, scheduling, data entry, helping college students, customer service, and coordinating events. The ability to have positive relationships with students and my peers, and the ability to work remotely. Contributed to improve campus operations through effective communication and proactive problem-solving skills.
Work History
Office Administrator
9 Months- Coordinated property maintenance requests, streamlining response time and tenant satisfaction.
- Implemented electronic filing system, enhancing document retrieval efficiency.
- Developed communication protocols for tenant inquiries, improving response consistency and professionalism.
- Handled multi-line phone systems, directing calls to appropriate staff promptly.
- Oversaw maintenance requests, prioritizing tasks for prompt resolution and tenant comfort.
- Managed accounts payable and receivable processes to ensure timely financial transactions.
Customer Service Representative
1 Year 6 Months- Work From Home Call Center
- Managed customer accounts to ensure timely payments and resolve discrepancies.
- Communicated with clients via phone and email to negotiate payment plans.
- Documented interactions in the collections system for accurate record-keeping.
- Educated customers on payment options and account status updates.
- Followed up on overdue accounts to encourage timely resolution of debts.
Financial Aid Coach
1 Year 5 Months- Assisted students with completing financial aid applications, providing instructions and guidance through Zoom and GroupTrail or in-person events.
- Ensured accuracy and completeness in financial aid documentation, contributing to a 95% approval rate for student applications.
- Work effectively remotely.
- Coached students and families on appropriate financial aid plans and eligibility.
- Utilized effective communication strategies to build trust with students/ colleagues.
College Assistant for Financial Aid
6 Months- Assisted students with completing financial aid applications, such as FAFSA, TAP, and DREAM ACT, providing instructions and guidance.
- Maintained accurate records in the student database, including contact information and documentation of financial aid awards.
- Input data intro spreadsheets and databases such as Google Sheets/ Excel.
- Conducted one-on-one sessions with students to assess needs and provide feedback.
- Conducted outreach activities at colleges to promote awareness of available financial aid options.
- Hosted Zoom/live chats via Microsoft Teams.
- Organized and hosted workshops regarding financial aid.
- Work effectively remotely.
Cashier/Grocery Stock Clerk
1 Year 10 Months- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Developed strong customer service skills by providing efficient and accurate service.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Maintained inventory and store visual presentation to meet customer needs.
Education
BACHELOR OF SCIENCE - HEALTHCARE POLICY AND MANAGEMENT
Skills
Microsoft Office
Data Entry
Strong Communication Skills
Office administration
Customer service
Computer Skills
Call Center Experience
Excellent Organizational Skills
Customer engagement
Event Scheduling
Financial aid advising
Languages
Spanish
Native/ Bilingual
Timeline
Office Administrator
Property Management Company
11.2025 - CurrentRead More
Customer Service Representative
TSI Tran World Systems
02.2024 - 08.2025Read More
Financial Aid Coach
CUNY FAST COACH
07.2022 - 12.2023Read More
College Assistant for Financial Aid
CUNY
12.2021 - 06.2022Read More
Cashier/Grocery Stock Clerk
Ecuador 69th St Deli
12.2019 - 10.2021Read More
New York City College of Technology
BACHELOR OF SCIENCE from HEALTHCARE POLICY AND MANAGEMENT
Read More