Vanessa Usher
Okeechobee,FL
Summary
Adept at managing high-stress situations and critical decision-making, I enhanced emergency response efficiency at Okeechobee County Sheriff's Office through advanced computer-aided dispatching and active listening. Demonstrated exceptional problem-solving and data entry proficiency, contributing to a safer community.
Overview
10
10
years of professional experience
Work History
911 Dispatcher
Okeechobee County Sheriff's Office
08.2024 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Homemaker
Self
07.2016 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Secretary
Allied Property Management Group
05.2016 - 07.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Food Service Worker
Wellington Regional Hospital
02.2015 - 04.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Drafting And Design -
Indian River State College
Ft. Pierce, FLAssociate Of Business Administration - Business
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Park Vista Community High School
Lake Worth, FL05.2014
Skills
- Works Well Under Pressure
- Active Listening
- Critical Thinking
- Computer Skills
- Decision-Making
- Typing Speed
- Problem-Solving
- Information Gathering
- Data entry proficiency
- Computer-aided dispatching
Timeline
911 Dispatcher
Okeechobee County Sheriff's Office
08.2024 - Current
Homemaker
Self
07.2016 - 07.2024
Secretary
Allied Property Management Group
05.2016 - 07.2016
Food Service Worker
Wellington Regional Hospital
02.2015 - 04.2015
Drafting And Design -
Indian River State College
Associate Of Business Administration - Business
Palm Beach State College
High School Diploma -
Park Vista Community High School
Similar Profiles
Chad ShirleyChad Shirley
Detention Deputy at Okeechobee County Sheriff's OfficeDetention Deputy at Okeechobee County Sheriff's Office
Sarah Amy DavisSarah Amy Davis
Canteen Operater at Okeechobee County Sheriff's OfficeCanteen Operater at Okeechobee County Sheriff's Office
Adam BakerAdam Baker
Paraprofessional at Okeechobee County School BoardParaprofessional at Okeechobee County School Board