Vanessa Abigail Rodriguez Salazar
San Antonio,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Language
13
13
years of professional experience
Work History
Optician
Texas State Optical
san Antonio, TX
05.2025 - 04.2026
- Guided patients in selecting glasses tailored to their lifestyle and work requirements.
- Fitted various types of frames to ensure optimal comfort and functionality for each client.
- Ordered contact lenses from suppliers based on patients' prescription requirements.
- Demonstrated correct way of placing contacts into eyes, teaching patients to care for and clean contacts.
- Pre-tested patients by taking images of eye with optimal equipment.
- Operated manual lensometer and other tools to achieve proper fittings and adjustments for clients.
- Performed follow-up visits with patients to verify proper fitting of eyeglasses or contact lenses.
- Provided excellent customer service to patients, ensuring their satisfaction with the services provided.
- Resolved customer complaints in a professional manner while demonstrating empathy.
- Informed customers about lens types, frames, tints, and coatings to support their decision-making process.
- Maintained accurate records of customer orders and prescriptions using a computerized system.
- Trained new staff members on proper use of optical equipment and office procedures.
- Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses.
- Prepared invoices for insurance companies detailing the cost of services rendered.
- Managed inventory levels by ordering supplies and maintaining an organized stockroom.
Call Center Representative
Charter Spectrum
San Antonio, Texas
10.2023 - 04.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed tailored sales techniques to effectively sell and upsell services to new and existing clients.
- Analyzed customer feedback to enhance product offerings and delivered technical support for customers using company products or services.
- Recommended product and service changes based on customer feedback and answered product questions with current knowledge of sales and promotions.
- Negotiated pricing contracts with customers to maximize profits. Adhered to established policies and procedures when handling customer accounts.
- Maintained knowledge of sales and promotions, return policies and security practices
Optician
Texas State Optical
San Antonio, Texas
08.2013 - 10.2023
- Guided patients in selecting glasses tailored to their lifestyle and work requirements.
- Fitted various types of frames to ensure optimal comfort and functionality for each client.
- Ordered contact lenses from suppliers based on patients' prescription requirements.
- Demonstrated correct way of placing contacts into eyes, teaching patients to care for and clean contacts.
- Pre-tested patients by taking images of eye with optimal equipment.
- Operated manual lensometer and other tools to achieve proper fittings and adjustments for clients.
- Performed follow-up visits with patients to verify proper fitting of eyeglasses or contact lenses.
- Provided excellent customer service to patients, ensuring their satisfaction with the services provided.
- Resolved customer complaints in a professional manner while demonstrating empathy.
- Informed customers about lens types, frames, tints, and coatings to support their decision-making process.
- Maintained accurate records of customer orders and prescriptions using a computerized system.
- Trained new staff members on proper use of optical equipment and office procedures.
- Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses.
- Prepared invoices for insurance companies detailing the cost of services rendered.
- Managed inventory levels by ordering supplies and maintaining an organized stockroom.
Education
High School Diploma -
John Marshall Hight School
San Antonio06-2013
Some College (No Degree) - Radiography Technologist
Palo Alto College
San Antonio, TX07-2026
Skills
- Optical dispensing
- Optical sales strategies
- Patient management software
- Technical support
- Stockroom organization
- Problem solving
- Relationship management
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Optician
Texas State Optical
05.2025 - 04.2026
Call Center Representative
Charter Spectrum
10.2023 - 04.2024
Optician
Texas State Optical
08.2013 - 10.2023
High School Diploma -
John Marshall Hight School
Some College (No Degree) - Radiography Technologist
Palo Alto College