Vaniah Picasso
West Jordan,UT
Summary
Experienced administrative professional with strong focus on team collaboration and achieving results. Expertise in managing office operations, scheduling, and providing exceptional support to ensure smooth workflow. Known for reliability and adaptability to changing needs, with skills in communication, organization, and problem-solving. Prepared to make significant impact in fast-paced environment.
Overview
14
14
years of professional experience
Work History
Office Support Specialist
Salt Lake County Criminal Justice Services
Salt Lake City, UT
03.2019 - Current
- Provided administrative support to ensure efficient.
- Processed documentation and maintained accurate records in compliance with regulations.
- Assisted in data entry tasks, ensuring accuracy and timely updates to databases.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Maintained accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid stockouts or delays.
- Achieved increased accuracy in record-keeping through meticulous attention to detail when entering data into various databases.
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
Medical Office Specialist
Comprehensive Orthopedics And Sports Medicine
Sandy, UT
06.2014 - 03.2019
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in processing insurance claims and verifying patient eligibility for services.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Used Software to schedule appointments for doctor visits and procedures.
Medical Office Specialist
Salt Lake Orthopedic Clinic
Salt Lake City, UT
05.2012 - 06.2014
- Received, recorded and filed medical payments by check, cash, and credit card.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
Education
High School Diploma -
Valley High School
Sandy, UT05.2012
Skills
File organization
Calendar management
Proficient in software
Multitasking and time management
Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Office Support Specialist
Salt Lake County Criminal Justice Services
03.2019 - Current
Medical Office Specialist
Comprehensive Orthopedics And Sports Medicine
06.2014 - 03.2019
Medical Office Specialist
Salt Lake Orthopedic Clinic
05.2012 - 06.2014
High School Diploma -
Valley High School