Vanya Trotman
New York,NY
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director, Contract Management
MTA NYC Transit Authority
New York, NY
08.2017 - Current
- Analyze customer feedback data to identify trends in product performance or customer service issues.
- Assess employee performance against established benchmarks or departmental goals.
- Delegate and manage a staff of 24 to ensure high standards in operational performance and ensure vendor compliance with contracts.
- Prepare presentations for executive use at board meetings summarizing key developments within the company.
- Meet with executive staff and stakeholders to address issues and implement solutions.
- Support0 work-life balance to improve staff morale.
- Forecast customer demand to anticipate funding for increased service.
- Monitor progress by establishing plans, budgets and measuring results.
- Provide guidance on legal matters related to contracts.
- Mitigate business risks by working closely with staff members and assessing performance.
- Guided and motivated staff to drive maximum performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams such as customer relations, command center, to achieve goals.
- Implemented campaigns and promotions to develop best practices and improve service.
- Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.
- Developed strategies for managing contractual relationships with vendors and suppliers.
- Participated in negotiations with vendors to obtain favorable terms and conditions on contracts.
- Provided guidance and advice on various aspects of contract management throughout the organization.
- Managed the process for obtaining signatures from all parties involved in a contract agreement.
- Implemented strategies for mitigating risk associated with contractual obligations.
- Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
Manager, Contract Management
MTA NYC Transit Authority
New York, NY, NY
08.2007 - 08.2017
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Partnered with staff to create professional development plans to support personal and business growth.
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Monitored vendor performance using key metrics.
- Coordinated resources across departments to maximize productivity levels.
- Collaborated with senior leadership to set long-term objectives for the company.
- Formed and sustained strategic relationships with vendors.
- Facilitated collaboration between teams by encouraging open communication channels.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Directed the organization's daily operations, ensuring compliance with applicable policies and regulations.
- Generated reports to review data and issue corrective actions for improvements.
- Assisted in negotiating agreements with external partners such as contractors or consultants.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated and maintained relationships to promote positive work culture.
Contract Management Analyst
MTA New York City Transit Authority
New York, NY
10.2006 - 08.2008
- Conducted regular meetings with other staff and units to review progress on strategic initiatives.
- Coordinated resources across departments to maximize productivity levels.
- Collaborated with senior leadership to set long-term objectives for the company.
- Facilitated collaboration between teams by encouraging open communication channels.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Worked with department managers to formulate annual budgets.
- Developed strategies for managing contractual relationships with vendors and suppliers.
- Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.
- Devised new and improved records management programs to organize and protect data.
- Worked with Procurement and the Law Dept. in ensuring that negotiations with vendors obtained favorable terms and conditions on contracts.
- Managed the process for obtaining signatures from all parties involved in a contract agreement.
- Performed data analysis related to pricing models, payment schedules, delivery timelines.
- Analyzed contractual commitments to ensure compliance with all applicable regulations, laws and other requirements.
- Led valuation, due diligence at all stages of contract management process.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
Education
MBA - Financial Management
Pace University
New York, NY06-2006
Bachelor of Science - International Business & Economics
USM
Hattiesburg, MS12-1993
Affiliations
- NY State Notary
- Ordained Minister
Languages
French
Limited
Accomplishments
- MTA Chairman's Award for Improving Staff Morale
Certification
- Trained in Project and Contract Management
References
References available upon request.
Timeline
Director, Contract Management
MTA NYC Transit Authority
08.2017 - Current
Manager, Contract Management
MTA NYC Transit Authority
08.2007 - 08.2017
Contract Management Analyst
MTA New York City Transit Authority
10.2006 - 08.2008
MBA - Financial Management
Pace University
Bachelor of Science - International Business & Economics
USM
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