Varinderjit Singh

Cashier Team Lead

7 Eleven Store

South Lake Tahoe, CA

02.2021 - 01.2022

Helped customers complete purchases, locate items, and join reward programs.
Received and processed customer payments.
Processed both cash and card purchases and returns.
Restocked and organized merchandise in front lanes.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Assisted customers by answering questions and fulfilling requests.
Increased customer loyalty and retention.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Monitored areas for security issues and safety hazards.
Quickly and accurately counted drawers at start and end of each shift.
Communicated with customers and team members to solve problems.
Interpreted and enforced operating instructions, procedures and safety rules.
Operated POS cash register and equipment to collect payments.
Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Trained team members on cash register operation and cash handling.
Controlled merchandise zoning and monitored compliance with merchandising guidelines.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Resolved escalated customer disputes with special actions such as discounts.
Educated employees on register use, merchandising, and customer service.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Reconciled daily totals to maintain balanced and compliant ledgers.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Led cashiers and associates in providing thoughtful customer service.