Varnaysia Tucker
Plantation,USA
Summary
My main objective is to secure a responsible career opportunity to fully utilize my skills. Dedicated, professional worker with extensive experience in customer service and operational support, committed to meeting customer and patient needs efficiently and accurately. Proven ability to work independently and collaboratively, utilizing online databases and problem resolution techniques . Demonstrated success in enhancing visual appeal and greeting processes, contributing to overall customer and patient satisfaction. Authorized to work in the U.S. while bringing strong organizational skills, and a compassionate approach to any job for any workforce.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Holy Cross Medical Group
Fort Lauderdale, FL
11.2024 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified insurance coverage for patients' treatments.
- Verified insurance coverage eligibility with insurance companies.
Operation Administrator
FedEx Ground
Ocoee, FL
03.2021 - 09.2024
- Responsible for performing the clerical and administrative functions for station operational areas, including quality assurance and customer service as to receive, solve and/or escalate customer inquiries and issues as well as editing, planning, coordinating, and directing the administrative services of the organization
- Developed training programs for new employees on operational procedures.
- Fielded phone calls from customers and answered diverse questions.
- Analyzed main operations practices and offered suggestions that improved productivity
- Managed inventory and supplies to ensure materials were available when needed.
- Data Entry and Management: Entering and reviewing data in various systems, compiling reports, and managing records.
Patient Access Specialist
CARDIAC ARRHYTHMIA SERVICE , BOCA RATON ,FL
Boca Raton, Florida
06.2019 - 03.2021
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Responded to patient concerns and inquiries professionally and efficiently.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Process registration for patients daily in emergency, outpatient, and inpatient departments.
- Verify insurance, obtain pre-authorizations, and accurately enter data into Epic EMR system.
- Assist patients with financial clearance, co-payment collection, and understanding billing policies.
- Maintain HIPAA compliance and handle confidential information with discretion.
- Serve as liaison between patients, clinical departments, and billing teams to ensure efficient service.
Shift Leader / Trainer
McDonald's
North Lauderdale, FL
07.2016 - 06.2019
- Prepared new workers on legitimate cleaning strategies and store methods to maintain a clean, safe, and productive work environment
- Collaborated with employees to educate them on the day-to-day protocols and procedures
- Trained workers in every position, including handling money
Education
HIGH SCHOOL DIPLOMA -
PIPER HIGH SCHOOL
Lauderhill, FLSome College (No Degree) - PHARMACY TECHNICIAN
Florida Technical College
trueSkills
- Organizational skills
- Team leadership
- Customer assistance
- Training and development
- Document management
- Data entry
- Research skills
- Communication proficiency
- Customer service excellence
- Multitasking ability
- Critical thinking
- Appointment scheduling
- HIPAA compliance
- Patient care coordination
Certification
- BLS Certification
Languages
English
Full Professional
References
References available upon request.
Timeline
Patient Care Coordinator
Holy Cross Medical Group
11.2024 - Current
Operation Administrator
FedEx Ground
03.2021 - 09.2024
Patient Access Specialist
CARDIAC ARRHYTHMIA SERVICE , BOCA RATON ,FL
06.2019 - 03.2021
Shift Leader / Trainer
McDonald's
07.2016 - 06.2019
HIGH SCHOOL DIPLOMA -
PIPER HIGH SCHOOL
Some College (No Degree) - PHARMACY TECHNICIAN
Florida Technical College