V. Denise Nickerson
Los Angeles,CA
Summary
Results-oriented regional director with a proven track record of leadership and strategic management. Skilled in driving growth initiatives, overseeing operations, and fostering strong stakeholder relationships. Experienced in guiding teams to achieve organizational objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Regional Director
Pacific Dental Services
Los Angeles, CA
01.2018 - Current
- Managed operational functions of multiple dental facilities.
- Increased efficiency levels that resulted in an impressive 35% annual growth rate of NOI.
- Developed effective revenue strategies by closely working with the senior leadership team, owner doctors and clinicians.
- Boosted continuing care returns by 49%.
- Obtained a collection success rate of 96.7%, surpassing the target with a 35% boost in collections.
- Ensured that people cost remained under 50% of expenses while managing the P&Ls for the region.
- Managed a team of 12 Operations Managers responsible for generating $32,000,000 in annual revenue.
- Managed regional P&L by implementing successful revenue maximization and cost control strategies.
- Crafted compelling marketing campaigns that elevated brand visibility and extended market coverage of practices in different areas.
- Boosted adherence to accountability standards with precise and dependable management of opening, closing and shift changeover procedures.
- Assessed financial performance of locations to identify room for improvement and potential risks
Sr. Regional Manager
Tyden Brooks
Los Angeles, CA
11.2016 - 12.2017
- Led and oversaw all sales projects
- Directed the implementation of a sales structure, responsible for managing the daily operations of high end accounts and business development.
- Streamlined outbound sales operations to foster goal fulfillment.
- Effectively executed outbound sales approach leading to surpassing annual targets by 148%
- Attained profitability ahead of schedule, surpassing first-year revenue targets by 137%
- Developed an inbound lead generation program in collaboration with marketing.
Regional Manager Sales
Coverall North America
Los Angeles, CA
01.2014 - 12.2016
- Facilitated regular in-person training sessions for Sales team every week to enhance their presentation, negotiation and closing abilities.
- Managed a group of 10 outside sales reps alongside four internal appointment setters.
- Conducted performance reviews, coached staff, and provided mentoring to support professional growth
- Consistently exceeded revenue targets, resulting in a number one ranking within the division.
- Consistently achieved remarkable closing ratios in Q1, Q2, and Q3 of 2015 leading to commendation.
- Managed P&L and EBITA metrics with full accountability.
Manager, Territory Sales
WW Grainger
Los Angeles, CA
01.2012 - 12.2014
- Directed and supervised 9 sales representatives each responsible for a unique territory.
- Demonstrated strong ability to revitalize and turn around the performance of a struggling district, achieving remarkable success.
- Oversaw 27 million budget for Government, Health Care, and Retail Services
- Supervised team performance and daily tasks by participating in ride-days, delivering coaching sessions, and aiding with closings
- Achieved the distinction of being awarded as the Top producing office twice in 2013 Q2
- Surpassed the average 2013 goals by 45%.
- Increased revenue in 2013 by leading the top sales team.
- Awarded Pinnacle of Excellence 2013.
Regional Director of Operations
A.I.S
West, TX
01.2002 - 12.2012
- Reduced turnover by 97% in just the first year
- Worked with cross-functional teams on effective account penetration
- Managed annual budgets of 27 million in gross sales and revenue in Government, HealthCare, Education, and General Services.
- Developed and implemented strategies to improve operational efficiency across the region.
Education
BS in Marketing Management -
Cal State University Dominguez Hills
05.1993
Skills
- Partnership Development
- Performance reporting
- Operations Management
- Staff Training and Development
- Budget Development
- Staff Management
- Policy Enforcement
- Claims Processing
- Finance management
- HIPAA Compliance
- Patient Relations
- EPIC (Electronic Health Record System)
Certification
Life Health Insurance License, 12/2024
Accomplishments
- Regional of the Year 2024; Highest NOI
Timeline
Regional Director
Pacific Dental Services
01.2018 - Current
Sr. Regional Manager
Tyden Brooks
11.2016 - 12.2017
Regional Manager Sales
Coverall North America
01.2014 - 12.2016
Manager, Territory Sales
WW Grainger
01.2012 - 12.2014
Regional Director of Operations
A.I.S
01.2002 - 12.2012
Life Health Insurance License, 12/2024
BS in Marketing Management -
Cal State University Dominguez Hills
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