Master's graduate with extensive experience in customer service and visual merchandising. Proven ability to establish long-term client relationships and train team members, enhancing overall service quality. Successfully organized a philosophy group with over 700 members, demonstrating leadership and community engagement.
Hi, I’m
VELANNA DONDINA-DOOLAN
Waynesville,NC
Summary
Overview
9
years of professional experience
Work History
Duval County Public School DistrictJacksonville, FL
Substitute Teacher, K-12
08.2025 - 05.2026
Job overview
- Managed and adapted instructional materials across diverse subject areas and age groups
- Communicated complex information clearly in dynamic classroom environments
- Maintained organization and responsiveness across rapidly changing assignments
University Of Toronto, St. George CampusToronto, Canada
Research Assistant
12.2024 - 03.2025
Job overview
- Identified and compiled sources across dispersed archives, organizing large bodies of information for editorial use
- Authored bibliographical summaries for the Bulletin Bibliographique de la Société Rencesvals, synthesizing complex scholarly materials for publication
University Of Toronto, St. George CampusToronto, Canada
Research Assistant
09.2024 - 12.2024
Job overview
- Transcribed, encoded, and structured historical texts (York, 1431–1432) using XML,
producing standardized and searchable research data - Worked with primary source
material to ensure accuracy and consistency across a digital research database
Acne StudiosParis, France
Client Advisor
10.2023 - 04.2024
Job overview
- Assisted high-profile clients, collaborating with personal stylists to enhance VIP client experiences
- Established long-term relationships with clients
- Enhanced store aesthetics through effective visual merchandising
- Processed sales transactions for customers and handled POS
- Trained new staff
- Prepared the store for Paris Fashion Week
- Wrote weekly trade reports for upper management
Bold Bean Coffee Co.Jacksonville Beach, FL
Barista
08.2020 - 07.2023
Job overview
- Prepared high-quality coffee beverages using espresso machines and brewing equipment
- Delivered friendly, attentive service to customers during peak hours
- Trained new baristas on coffee preparation and customer service standards
- Created welcoming environment that fostered long-term patron relationships
- Handled POS
Stacy Cushman CeramicsPonte Vedra Beach, FL
Gallery and Studio Assistant
01.2021 - 04.2022
Job overview
- Managed artist's social media accounts to enhance online presence and audience engagement
- Coordinated outreach efforts to engage potential clients and expand customer base
- Assisted in completing commissions in Florida and New York, ensuring timely delivery and client satisfaction
- Transported products across the state of Florida
StarbucksJacksonville Beach, FL
Barista
06.2017 - 06.2020
Job overview
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Provided exceptional customer service
- Maintained food safety standards to promote customer health and satisfaction
- Handled POS
Education
University of TorontoToronto
M.A. from Medieval Studies
06-2026
University Overview
University of North FloridaJacksonville
B.A. from Interdisciplinary "Medieval Studies"
05-2023
University Overview
Graduated within the Honors College
Skills
- Customer service
- Client project coordination
- Sales techniques
- Customer engagement
- Client retention
- Digital communication
- Data analysis
- Product presentation
- Team building
- Professionalism and etiquette
LANGUAGES
LANGUAGES
English, FrenchTimeline
Substitute Teacher, K-12
Duval County Public School District
08.2025 - 05.2026
Research Assistant
University Of Toronto, St. George Campus
12.2024 - 03.2025
Research Assistant
University Of Toronto, St. George Campus
09.2024 - 12.2024
Client Advisor
Acne Studios
10.2023 - 04.2024
Gallery and Studio Assistant
Stacy Cushman Ceramics
01.2021 - 04.2022
Barista
Bold Bean Coffee Co.
08.2020 - 07.2023
Barista
Starbucks
06.2017 - 06.2020
University of Toronto
M.A. from Medieval Studies
University of North Florida
B.A. from Interdisciplinary "Medieval Studies"