Velva Pierce
Lawton,OK
Summary
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Overview
17
17
years of professional experience
Work History
Medical Support Assistant
Department of Defense
07.2008 - Current
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner in person or through phone calls. Refer caller to appropriate individual or personally answer questions regarding departmental procedures.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information while logging patients in and completing pre-examination forms.
- Schedule special examinations and instruct patients on the appropriate pre-testing and post-testing regimen as directed. Coordinate biopsies and additional surgical procedures deemed necessary by radiologist/surgeon.
- Sort X-ray reports, provide patients with printed copies of radiology reports using the Composite Health Care System (CHCS).
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Performed a variety of receptionist and other clerical and record keeping duties associated with patient care and treatment in the Radiology Department responsible for a variety of medical services.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Diploma - Medical Assisting
Platt College
Lawton, OK05-2006
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient care coordination
- Patient records maintenance
- Medical office administration
- Medical procedures
Timeline
Medical Support Assistant
Department of Defense
07.2008 - Current
Diploma - Medical Assisting
Platt College
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