VENA HETUNGAMENA
Charlotte,NC
Summary
A bilingual, reliable and Service-Oriented individual with a proven ability to carry out programs under established policies. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Problem solving, leadership, and excellent communication skills are some of the qualities developed over 5+ years of experience as an customer Service Representative
Overview
11
11
years of professional experience
Work History
Driver
Uber Driver
09.2022 - Current
- Completed 5,493 trips
- Driver rating of 4.98
- My satisfaction ratings from Businesses and Customer are 96% out of 100
- Followed all relevant traffic laws and safety regulations.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
Outbound Warehouse Associate
Amazon CLT4
05.2020 - 06.2022
- Verified orders by comparing names and quality of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Merchandise Control
Tjmaxx Distribution Center
03.2016 - 01.2019
- Performed inventory control, such as counting, ensuring accurate, and sending it to the right department
- Reduced shipping errors through meticulous quality control checks and staff accountability measures.
- Facilitated cross-functional teamwork by regularly liaising with colleagues from other departments, such as production and quality control.
Customer Service Representative
Meduit, LLC
09.2013 - 01.2016
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Accounting
Central Piedmont Community College
Charlotte, NCPharmacy Technician
Central Piedmont Community College
Charlotte, NC06.2014
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Microsoft Excel
- French translation
- Data entry proficiency
- Multitasking and Organization
Languages
French
Native or Bilingual
Lingala
Native or Bilingual
Timeline
Driver
Uber Driver
09.2022 - Current
Outbound Warehouse Associate
Amazon CLT4
05.2020 - 06.2022
Merchandise Control
Tjmaxx Distribution Center
03.2016 - 01.2019
Customer Service Representative
Meduit, LLC
09.2013 - 01.2016
Accounting
Central Piedmont Community College
Pharmacy Technician
Central Piedmont Community College
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