Venus Bustos
Pawtucket,RI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Ample computer skills and knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Coordinator
Brown Point Facility Management
Greenville, RI
10.2022 - 08.2024
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Coordinated meetings, calls, and demos for Number-person account management team.
- Escalated issues to appropriate channels as necessary.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated onboarding of new clients, ensuring smooth transition and positive initial experience.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Developed and maintained strong relationships with clients, becoming trusted advisor for their account needs.
- Negotiated with suppliers on behalf of clients, securing cost-effective solutions that met client needs.
- Supported resolution of client issues, minimizing disruptions and maintaining trust.
Assistant Store Manager
DOLLAR TREE STORES
North Attleboro, MA
10.2020 - 10.2021
- Managed freight/inventory associates
- Receiving and processing inventory
- Processing damaged goods
- Trained upcoming managers and new associates
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Oversaw aspects of maintenance, inventory and daily activity management
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
Insurance Specialist
LEFEBVRE INSURANCE AGENCY
08.2017 - 08.2021
- Managed high volume of calls
- Managed customer profiles through EZ-Lynx program
- Processed customer payments through individual insurance platform
- Fostered relationships with customers to expand customer base and retain business
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties
- Documented and tracked customer account details using EZ File
- Engaged customers and provided high level of service by carefully explaining details about documents
Customer Service Specialist
NG&G FACILITY SERVICES INT'L
12.2015 - 02.2017
- Managed high volume of inbound calls
- Assisted technicians to check in/out of work sites as well as closing out tickets
- Made high volume of outbound calls to follow up on client requests within timely manner
- Accepted new service requests, opening up work tickets
- Updated clients via e-mail
- Developed and managed client relationships
- Documented conversations with customers to track requests, problems and solutions
- Resolved inquiries to consistently meet performance benchmarks
Education
Phlebotomy
American Safety & Training Programs
Providence11.2024
DENTAL ASSISTING - undefined
Blackstone School for Dental Assisting
Cranston, RI01.2010
DENTAL ASSISTING - undefined
Lincoln Technical Institute
Lincoln, RI01.2010
Skills
- Customer Service
- Billing
- Records management
- Merchandising
- Cross-functional team management
- Supervision and training
- Customer relations
- Problem Resolution
- Stockroom procedures
- Inbound and Outbound Calling
- Quality assurance controls
- Technologically savvy
- Adaptive team player
- Store maintenance
- Microsoft Office expertise
- Shipping and receiving understanding
- Training & Development
- Fluent in Spanish
Certification
Phlebotomy Certificate :Successfully completed phlebotomy course
BLS Provider: Completed the cognitive skills and evaluations in accordance with the curriculum of the American Heart Association Basic Life Support (CPr and AED) programs.
Timeline
Account Coordinator
Brown Point Facility Management
10.2022 - 08.2024
Assistant Store Manager
DOLLAR TREE STORES
10.2020 - 10.2021
Insurance Specialist
LEFEBVRE INSURANCE AGENCY
08.2017 - 08.2021
Customer Service Specialist
NG&G FACILITY SERVICES INT'L
12.2015 - 02.2017
DENTAL ASSISTING - undefined
Blackstone School for Dental Assisting
DENTAL ASSISTING - undefined
Lincoln Technical Institute
Phlebotomy
American Safety & Training Programs