Vera C. Strong
Detroit,Michigan
Summary
Experienced and customer-focused retail professional with a proven track record of providing exceptional service in fast-paced environments. Skilled in building rapport with customers, addressing their needs, and ensuring a positive shopping experience. Demonstrated problem-solving abilities, with a strong aptitude for handling inquiries and resolving issues promptly. Adept at managing multiple tasks with attention to detail and maintaining a positive attitude. Committed to fostering a welcoming atmosphere and enhancing customer loyalty through outstanding communication and interpersonal skills. Seeking a customer service representative role to leverage retail expertise and contribute to team success.
Overview
7
7
years of professional experience
Work History
Night Auditor
Home2Suites Hilton
10.2023 - Current
- Manage and process reservations, check-ins and check-outs
- Provide guests with requested amenities
- Process and complete night audit and market transactions
- Answer inquiries and address issues that may arise during the night
- Monitor security systems for hotel safety of guests
Sales/Customer Service Representative
Macy’s
02.2023 - 02.2024
- Answered inquiries and accepted payments for personal credit card accounts
- Completed sales, processed new credit accounts, returned/exchanged merchandise, and searched for merchandise in other Macy’s stores, using Macy’s point of sales system
- Expedited new merchandise to appropriate department
Retail Associate – Overnight Replenishment
Meijer
09.2021 - 07.2023
- Replenished shelves with merchandise according to box UPC labels
- Pulled new merchandise to selling floor using a manual pallet jack
- Returned the remainder of merchandise to stockroom using a manual pallet jack/Uline cart
- Conditioned merchandise on shelves and displays
Logistics Processor
Nordstrom Rack
12.2020 - 09.2021
- Operated mobile devices for reticketing purposes
- Scanned and processed newly delivered merchandise for selling floor
- Scanned merchandise for department inventory audit
- Maintained appearance of selling departments and returned merchandise to appropriate department
Customer Service Representative
Macy’s
12.2017 - 03.2021
- Completed sales, processed new credit accounts, returned/exchanged merchandise, and searched for merchandise in other Macy’s stores, using Macy’s point of sales system
- Implemented Fulfillment @ POS to complete customers’ on-line orders
- Answered inquiries regarding personal credit card account information, and inquiries about credit card applications and usage of applicable coupons for regular and sale items
Education
Associate of Science (A.S.) - Legal Assistant
Macomb Community College
Warren, Michigan05.2011
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Customer relations
Timeline
Night Auditor
Home2Suites Hilton
10.2023 - Current
Sales/Customer Service Representative
Macy’s
02.2023 - 02.2024
Retail Associate – Overnight Replenishment
Meijer
09.2021 - 07.2023
Logistics Processor
Nordstrom Rack
12.2020 - 09.2021
Customer Service Representative
Macy’s
12.2017 - 03.2021
Associate of Science (A.S.) - Legal Assistant
Macomb Community College
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