Veritus Golden
Mesa,AZ
Summary
Dynamic professional with a proven track record at Amazon, enhancing delivery satisfaction through innovative logistics management and route planning expertise. Excelled in customer service by fostering strong relationships, demonstrated by implementing a GPS tracking system that significantly reduced delivery times. Skilled in teamwork and creative problem-solving, consistently prioritizing efficiency and reliability.
Overview
7
7
years of professional experience
Work History
Dispatch Coordinator
Amazon
Chandler, AZ
12.2022 - 02.2025
- Streamlined communication between drivers and management for improved on delivery satisfaction.
- Developed strong relationships with driver by providing consistent updates on shipment statuses and addressing concerns promptly.
- Responded to high volume of phone and email requests to provide logistics information.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Utilized drivers feedback to improve customer service.
Claims Representative
State Farm
Tempe, AZ
03.2020 - 10.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered personalized customer service, addressing policyholder concerns and clarifying coverage details.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Part-Time Caregiver
Devoted Garden
Tempe, AZ
06.2018 - 02.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Credit Analyst
Factual Data
Tempe, AZ
01.2018 - 11.2020
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Enhanced customer relationships through effective communication, timely responses, and providing tailored financial solutions.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Provided ongoing support to clients post-bankruptcy filing, offering guidance on rebuilding credit scores and maintaining healthy financial habits.
Education
High School Diploma -
Tempe High School
Tempe, AZ05-2014
Skills
- Software familiarity
- Scheduling proficiency
- Transportation
- Logistics management
- Route planning expertise
- Data entry
- Customer service
- Decision-making
- Prioritizing calls
- Communication management
- Creative thinking
- Teamwork and collaboration
- Problem-solving
- Reliability
- Verbal and written communication
Timeline
Dispatch Coordinator
Amazon
12.2022 - 02.2025
Claims Representative
State Farm
03.2020 - 10.2022
Part-Time Caregiver
Devoted Garden
06.2018 - 02.2022
Credit Analyst
Factual Data
01.2018 - 11.2020
High School Diploma -
Tempe High School