Vernetta Walker
Jacksonville,FL
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines as well as willing to learn.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Cypress Village
Jacksonville, FL
10.2025 - Current
- Administered daily personal care and assistance to residents, ensuring comfort and dignity.
- Monitored vital signs and reported changes in health status to nursing staff promptly.
- Assisted with mobility exercises, enhancing residents' physical well-being and independence.
- Maintained accurate documentation of resident progress and care plans for continuity of care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of 15+ residents under long-term care.
Caregiver
Heartstone Assisted Living
Leesburg, FL
11.2024 - 09.2025
- Provides assistance and support to individuals with various needs, including those related to daily living activities, medical care, and emotional well-being.
- Provided compassionate support to residents, enhancing their quality of life and emotional well-being.
- Assisted with daily living activities, ensuring safety and comfort for all residents.
- Collaborated with healthcare professionals to implement personalized care plans for residents.
- Monitored resident health and reported changes to nursing staff promptly.
- Developed engaging activities that promoted social interaction among residents.
- Advocated for resident needs, fostering a supportive and respectful community environment.
PCA/Caregiver
Cypress Care Center
Wildwood, FL
05.2024 - 08.2024
- I work with patients under the supervision of a registered nurse in healthcare settings to support their daily needs and improve outcomes. I Answering patient calls, Turning or moving patients and Ensuring patients receive appropriate diet.
- Enhanced patient mobility by assisting with transfers, ambul2000nd range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Supported needs of [Number]+ residents under long-term care.
Call Center Representative
Conduent
Kentucky Point, KY
11.2023 - 08.2024
- Perform secretarial duties such as answering phone calls, responding to emails, scheduling appointments, distributing mail, and directing customer inquiries to the appropriate department. I enrolled them into health insurance plans.
- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Developed and implemented process improvements that streamlined call resolution times.
- Analyzed call data to identify trends, enabling proactive solutions for recurring issues.
- Provided mentorship to junior representatives, fostering a collaborative team environment.
Caregiver
Albu home health
Jacksonville, FL
12.2020 - 01.2024
- Provide company for loved ones and services that improve their living environment and make them feel more at home.
Package Handler
Target
Jacksonville, FL
09.2021 - 11.2022
- Handle all aspects of parcels, from assembling, filling, sealing, scanning
- Operated material handling equipment to ensure efficient package movement and processing.
- Loaded and unloaded merchandise from trucks, adhering to safety protocols and operational standards.
- Sorted packages by destination, optimizing workflow for timely delivery and inventory management.
- Collaborated with team members to streamline sorting processes, enhancing overall productivity in the warehouse.
Customer Service Representative
DialAmerica
Orlando, FL
01.2020 - 11.2022
- As a Call Center Representative I was in charge of answering customer calls, listening to their concerns and solving problems. I handled both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need by clarifying information, researching every issue and providing solutions.
Front Desk Receptionist
Getwaxjax Esthetics
Middleburg, FL
07.2018 - 07.2020
- Provided excellent listening and problem-solving skills to provide the information or solutions their customers need.
- Provided customer focus and adapting to different personality types, while having to use my ability to multi-task, set priorities and manage time effectively.
- Answering calls and transferring to the correct department.
- Organizing dates, booking appointments as well as making follow up calls.
- Answer invoice information and resolve customer inquiries or concerns.
Education
High school diploma -
Sheeler High Charter
Apopka, FL12.2022
Skills
- Customer service
- Patient Care
- Caregiving
- Vital Signs
- Typing (4 years)
- Patient care
- Bathing assistance
- Feeding assistance
- Basic life support
- Dressing assistance
- End-of-life care
- Patient transfers
- Clinical documentation
- Problem-solving
- Multitasking and organization
- Infection control practices
Certification
Driver's License
Languages
English
Full Professional
Timeline
CNA
Cypress Village
10.2025 - Current
Caregiver
Heartstone Assisted Living
11.2024 - 09.2025
PCA/Caregiver
Cypress Care Center
05.2024 - 08.2024
Call Center Representative
Conduent
11.2023 - 08.2024
Package Handler
Target
09.2021 - 11.2022
Caregiver
Albu home health
12.2020 - 01.2024
Customer Service Representative
DialAmerica
01.2020 - 11.2022
Front Desk Receptionist
Getwaxjax Esthetics
07.2018 - 07.2020
High school diploma -
Sheeler High Charter