Vernon Wilson
Albuquerque
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
2000
2000
years of post-secondary education
Work History
Shift Leader
Jack in the Box
06.2023 - Current
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new employees on company policies and food safety standards.
- Managed inventory levels and placed orders to maintain stock availability.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Ensured cleanliness and organization of work areas for efficient service.
- Monitored food quality and presentation to meet company standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Monitored and maintained equipment to ensure operational efficiency.
Barista
Dunkin' Donuts
Albuquerque
11.2023 - 05.2025
- Prepared and served coffee beverages according to company standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated brewing equipment and espresso machines efficiently and safely.
- Processed customer orders and handled cash transactions accurately.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Team Member
Taco Bell
Gallup
04.2019 - 05.2023
- Provided excellent customer service during busy meal periods.
- Prepared food items according to Taco Bell's quality standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated kitchen equipment safely and effectively during food preparation.
- Worked hard to learn required tasks quickly to maximize performance.
Education
Gallup High School
Gallup, NMSkills
- Customer service
- Cash handling
- Inventory management
- Quality control
Timeline
Barista
Dunkin' Donuts
11.2023 - 05.2025
Shift Leader
Jack in the Box
06.2023 - Current
Team Member
Taco Bell
04.2019 - 05.2023
Gallup High School