Veronica Civil
Duluth,GA
Summary
Driven HR Manager with a track record of enhancing employee relations and leadership development at Home Depot. Excelled in onboarding, training, and motivating staff, leading to improved team collaboration and customer satisfaction. Skilled in corrective action planning and adept at managing both employee claims and customer service excellence.
Overview
5
5
years of professional experience
Work History
Human Resources Manager
Home Depot
04.2023 - Current
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
Front End Supervisor
Home Depot
10.2022 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers and associates, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
Customer Service Associate
Home Depot
05.2019 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Associate of Science - Buisness Management
Gwinnett Technical College
Lawrenceville, GA05.2026
Skills
- New Employee Orientation
- Corrective Action Planning
- Employee Relations
- Leadership Development
Timeline
Human Resources Manager
Home Depot
04.2023 - Current
Front End Supervisor
Home Depot
10.2022 - 04.2023
Customer Service Associate
Home Depot
05.2019 - 10.2022
Associate of Science - Buisness Management
Gwinnett Technical College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Nimmish MuljiNimmish Mulji
CFO at NPN Inc dba Beverage World Package StoreCFO at NPN Inc dba Beverage World Package Store