Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Veronica Cooper

Hopkinsville,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and time management skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Utility Billing Clerk

HWEA
Hopkinsville, KY
03.2022 - Current
  • Generated reports related to customer accounts and billing activity.
  • Performed data entry to update customer account information.
  • Provided technical support when needed during system upgrades or maintenance projects.
  • Investigated customer complaints about service or billing issues and responded accordingly.
  • Provided guidance to other team members on billing procedures and processes.
  • Researched discrepancies in billing information and resolved issues with customers.
  • Responded promptly to any requests for assistance from management or other departments within the organization.
  • Participated in training sessions on new software programs related to utility billing.

Quality Technician

Continental Mills
Hopkinsville, KY
07.2019 - 02.2023
  • Compiled laboratory test data and performed analyses.
  • Interpreted test results, compared to specifications and control limits and recommended data for release.
  • Calibrated, validated or maintained laboratory equipment.
  • Maintained lab cleanliness and safety standards.
  • Monitored testing procedures to meet established item specifications, standard test methods or protocols.
  • Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
  • Investigated or reported questionable test results.
  • Received and inspected raw materials.
  • Performed visual inspections of finished products.
  • Trained other analysts to perform laboratory procedures and assays.
  • Examined samples of raw materials before use in production.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Researched and logged quality performance data within database system.
  • Performed calibration checks on measuring instruments used in the production process.
  • Ensured that all materials meet required specifications before releasing them for use in production.

Finish Line Operator

Ebonite International Hopkinsville
Hopkinsville, KY
06.2017 - 07.2019
  • Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Assisted in the setup of production lines according to customer specifications.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Inspected finished products to verify conformity to quality standards.
  • Learned and followed safety and emergency procedures.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.

Member Service Supervisor

Sam's Club
Daphne, AL
02.2016 - 06.2017
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Provided guidance and support to team members when needed.
  • Performed duties such as opening and closing store areas, stocking merchandise, setting up displays, and maintaining cleanliness of the store area.
  • Assisted customers with inquiries, complaints and requests in a professional manner.
  • Provided leadership by motivating team members to achieve departmental goals.
  • Implemented new strategies for enhancing member services experience.
  • Evaluated employee performance against established goals and objectives on a regular basis.
  • Managed cash drawer ensuring accuracy during transactions and end-of-day reconciliation processes.
  • Trained, coached and developed new employees to ensure they had the necessary skills for their role.
  • Responded to member questions regarding enrollment, claims, benefits, referrals and pre-authorizations.
  • Recruited and trained new employees to meet job requirements.

On Call Advocate

Teletech Customer Care Management
Hopkinsville, KY
07.2014 - 07.2015
  • Greeted customers and provided prompt, courteous service.
  • Advised customers on available coverage options that best fit their individual needs.
  • Verified accuracy of customer data entered into the system.
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
  • Assisted with resolving complex claims or billing disputes in a timely manner.

Shift Manager

Taco Bell
Hopkinsville, KY
08.2008 - 03.2014
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Ensured compliance with food safety regulations and quality standards.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Identified needs of customers promptly and efficiently.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Customer Service Representative

Blockbuster Video
Hopkinsville, KY
02.2013 - 01.2014
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.

Education

High School Diploma -

Heritage Christian Academy
Hopkinsville, KY
05-2010

Skills

  • Cash handling experience
  • Payment Processing
  • Customer Communication
  • Data Entry
  • Customer Service
  • Billing statement management

References

References available upon request.

Timeline

Utility Billing Clerk

HWEA
03.2022 - Current

Quality Technician

Continental Mills
07.2019 - 02.2023

Finish Line Operator

Ebonite International Hopkinsville
06.2017 - 07.2019

Member Service Supervisor

Sam's Club
02.2016 - 06.2017

On Call Advocate

Teletech Customer Care Management
07.2014 - 07.2015

Customer Service Representative

Blockbuster Video
02.2013 - 01.2014

Shift Manager

Taco Bell
08.2008 - 03.2014

High School Diploma -

Heritage Christian Academy

Similar Profiles

CREATE PROFILE
Veronica Cooper