Veronica Gonzalez
Van Nuys ,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Created incentive programs and contests to support and award top performers.
Seasonal Sales Associate
BevMo
04.2022 - 09.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Completed orders and organized product deliveries to meet customer timetables.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Shift Supervisor
Starbucks
06.2017 - 03.2021
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Sales Lead Keyholder
New York & Company
11.2014 - 06.2017
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Provided sales feedback to management to address concerns in sales reports.
Education
Substance Abuse Counseling Certificate - Substance Abuse
ICDC College - Van Nuys
Van Nuys, CA09.2010
High School Diploma -
Van Nuys Senior High School
Van Nuys, CA06.2008
Skills
- Administrative Duties
- Effective Listening and Communication
Languages
Spanish
Professional Working
Timeline
Seasonal Sales Associate
BevMo
04.2022 - 09.2022
Shift Supervisor
Starbucks
03.2021 - Current
Shift Supervisor
Starbucks
06.2017 - 03.2021
Sales Lead Keyholder
New York & Company
11.2014 - 06.2017
Substance Abuse Counseling Certificate - Substance Abuse
ICDC College - Van Nuys
High School Diploma -
Van Nuys Senior High School
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