Veronica Hemmingway
Charleston,IL
Summary
Dedicated crew member with 10 years of experience in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective communication and problem-solving.
Overview
26
26
years of professional experience
Work History
Crew Member
Taco Bell
120 Lincoln Avenue Charleston IL
08.2016 - Current
- Trained and mentored new crew members on service protocols and food preparation standards.
- Ensured compliance with health and safety regulations during food handling operations.
- Collaborated with team to maintain cleanliness and organization of workstations.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Streamlined order processing to enhance customer satisfaction through efficient service delivery.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Developed strategies for enhancing customer engagement, resulting in increased repeat business.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Customer Service Representative
Sarah Bush Lincoln Health Center
1000 Health Center Drive
03.2000 - 01.2026
- Provided exceptional support to patients, addressing inquiries and resolving issues efficiently.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Trained new staff on customer service protocols and best practices for patient interaction.
- Collaborated with healthcare teams to enhance patient care and streamline communication.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided customer service to clients and referral sources, over the counter sales, prepared paperwork for processing, verified insurance coverage for products and services.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Nursing
Lakeland College
5001 Lakeland Blvd Mattoon Il 61938Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Problem-solving
- Self-discipline
- Safety
- Resilience and persistence
Timeline
Crew Member
Taco Bell
08.2016 - Current
Customer Service Representative
Sarah Bush Lincoln Health Center
03.2000 - 01.2026
Nursing
Lakeland College