Veronica Lewis
Compassionate Residential Counselor with over 8 years of experience in promoting resident independence and well-being. Expertise in developing individualized care plans and mentoring staff in crisis intervention, driving positive outcomes through teamwork and effective communication.
Past years 1993-1997
Experienced
Reliable Cashier/HBA leader. Working in Groceries store such as Food Lion. Offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in all departments areas and flexible with changing business needs.
Work History
Residential Counselor
8 Years 8 Months- Developed and implemented individualized care plans to support resident needs and goals.
- Conducted regular assessments to monitor resident progress and adjust interventions as necessary.
- Collaborated with multidisciplinary teams to enhance service delivery and address complex resident issues.
- Facilitated daily living activities for residents, promoting independence and personal growth.
- Advocated for residents' rights, ensuring compliance with regulatory standards and organizational policies.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Mentored junior staff in best practices for crisis intervention and conflict resolution techniques.
HBC Clerk
6 Years 5 Months- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new staff on operational procedures and system usage.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained up-to-date knowledge of store promotions, policies, and procedures to provide accurate information to customers.
- Reduced out-of-stock occurrences by regularly conducting inventory assessments and restocking products as needed.
- Supported an organized workspace through consistent maintenance of supply areas.
- Enhanced customer satisfaction by providing efficient and accurate product information and assistance.
Education
High School Diploma
Didn't finish high school. I did an online home Diploma course for my High school Diploma. General Studies in all requirements for a GED.