Veronica Maldonado
Orlando,FL
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules reports. Adept at working in stressful situations with little to no supervision. Positive, upbeat and friendly team player.
Overview
6
6
years of professional experience
Work History
Passenger Service Assistant
ABM Aviation
Orlando, FL
10.2023 - Current
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Driver
Uber
Orlando, FL
10.2018 - 08.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Childcare Assistant
Monarch Childrens Academy
Orlando, FL
08.2022 - 04.2023
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
Education
High School Diploma -
Lorenzo Coballes Gandia
Hatillo P.R.05.2006
Skills
- Disability Assistance Awareness
- Patience and Tolerance
- Time management expertise
- Public Speaking Confidence
- Airport Safety Protocols
- Baggage handling
- Boarding gate procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Passenger Service Assistant
ABM Aviation
10.2023 - Current
Childcare Assistant
Monarch Childrens Academy
08.2022 - 04.2023
Driver
Uber
10.2018 - 08.2023
High School Diploma -
Lorenzo Coballes Gandia