Alexia Rabago
San Antonio
Summary
Dedicated professional with a strong background in customer service. Known for exceptional interpersonal skills, reliability, and the ability to multitask effectively. Committed to facilitating efficient operations and ensuring client satisfaction. Eager to learn new projects and to advance my skills in customer service and administrative skills.
Resourceful Customer Representative skills in teamwork and conflict resolution. Demonstrated ability to enhance client experiences through effective communication and problem-solving strategies while managing complex logistics and training initiatives.
Overview
12
12
years of professional experience
Work History
Admissions Representative
IBEX Global - The Resource Group
Remote
03.2021 - 02.2026
- Arranged and managed transportation for patients, promoting consistent attendance at scheduled appointments.
- Identified and addressed client requirements to facilitate efficient transportation arrangements for appointments.
- Provided detailed explanations of dental benefits to ensure members fully comprehend their coverage options.
- Developed and executed training sessions for 30 employees, equipping them with essential skills for DentaQuest representation.
- Utilized established techniques to resolve conflicts and de-escalate situations, ensuring stability and cooperation among parties involved.
- Designed and executed quality training sessions in lecture format based on approved curricula.
Front Desk Medical Receptionist
Steward Medical Group
San Antonio, TX
03.2020 - 09.2020
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated insurance verification processes to streamline patient intake procedures.
- Maintained accurate patient records for improved data retrieval.
- Assisted in resolving patient inquiries and concerns, fostering a positive experience in the office.
Restaurant Hostess
Panchitos Mexican Restaurant
San Antonio, TX
10.2016 - 12.2019
- Greet and seat guests, ensuring a welcoming atmosphere for all patrons.
- Manage reservation system, optimizing table turnover and guest flow during peak hours.
- Coordinate with servers and kitchen staff to ensure timely service and guest satisfaction.
- Address customer inquiries and concerns promptly, enhancing overall dining experience.
- Maintain cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Team Member
Bill Millers Bar-B-Q
San Antonio, TX
06.2014 - 09.2016
- Delivered exceptional customer service to enhance dining experiences.
- Operated kitchen equipment and tools efficiently to maintain food quality standards.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
Education
GED -
Highlands High School
San Antonio, TXSkills
- Leadership qualities
- Excellent interpersonal
- Teamwork
- Problem-solving abilities
- Multitasking
- Reliability
Accomplishments
My previous employer Promoted me to Cross train at different campaigns. My ability to learn and help people with any questions about the remaining benefits they had to improve their health.
Timeline
Admissions Representative
IBEX Global - The Resource Group
03.2021 - 02.2026
Front Desk Medical Receptionist
Steward Medical Group
03.2020 - 09.2020
Restaurant Hostess
Panchitos Mexican Restaurant
10.2016 - 12.2019
Restaurant Team Member
Bill Millers Bar-B-Q
06.2014 - 09.2016
GED -
Highlands High School