Veronica Roesberry
Las Cruces,United States
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Disability Access Services at NMSU
Las Cruces, NM
04.2026 - Current
- Assisted in managing confidential documentation related to accommodation files and accessibility data for students with disabilities. Supported maintenance of the testing accommodations process and accommodation letters while promoting institutional compliance with ADA and FERPA regulations. Helped coordinate scheduling and appointments for students utilizing disability services. Partnered with departmental leadership to optimize administrative processes in alignment with organizational strategic goals.
Self-Employed / Administrative Assistant / Agent
Susan Price Inc
NY, NY
06.2007 - Current
- Coordinated collaborations between artists and major fashion clients to align with brand vision and creative direction. Advocated for artists by negotiating fair compensation and securing proper credits to boost visibility. Managed financial follow-up to guarantee timely payments in accordance with agreements. Oversaw travel arrangements, acting as the main point of contact for seamless coordination of bookings. Conducted trend analysis and developed strategic communications to enhance brand presence and foster strong client-artist relationships. Transitioned to a consulting role, providing support in operations, client relations, and artist success.
Patient Care Coordinator
Expert Hearing Care
Las Cruces, NM
11.2023 - 01.2026
- Provided comprehensive oversight of patient care coordination within a fast-paced audiology practice, with a strong focus on communicating effectively with hearing-impaired patients to ensure their needs were clearly understood and scheduled appropriately with audiologists across multiple locations. Maintained the accuracy and integrity of clinical and diagnostic records while upholding strict HIPAA compliance and organizational standards, and managed patient appointments and coordinated procedures with providers to support efficient, well-structured clinical workflows. Contributed to operational management through strategic scheduling, provider workflow optimization, and inventory oversight for hearing aids, accessories, and clinical supplies. Identified opportunities to streamline processes and partnered with clinical and administrative leadership to implement improvements that enhanced efficiency, elevated the patient experience, and strengthened overall practice performance. Throughout all responsibilities, patient satisfaction remained the top priority, guiding an approach to addressing inquiries, resolving concerns, and ensuring a supportive, accessible, and responsive care environment for individuals with varying levels of hearing ability.
Supervisor
CVS/Pharmacy
Las Cruces, NM
12.2020 - 10.2023
- Delivered exceptional customer service while managing cash-handling operations across POS systems and overseeing staff in both the front of the store and the pharmacy. Conducted routine inventory audits to maintain accurate stock levels and reduce shrinkage, while streamlining return and exchange workflows to accelerate processing and enhance customer satisfaction. Implemented targeted loss-prevention measures that contributed to a measurable reduction in theft incidents. Managed all end-of-day sales reconciliation and maintained precise daily transaction records to ensure full adherence to cash-handling protocols and reporting standards. Leveraged HubSpot to track customer interactions and strengthen operational visibility, all while overseeing day-to-day pharmacy needs. These responsibilities demanded—and further strengthened strong organizational and communication skills, as well as the ability to work accurately and responsibly with confidential information.
Docent
Vander Ende-Onderdonk House
Queens, NY
01.2014 - 08.2019
- Guided visitors through the Vander Ende–Onderdonk House, educating diverse audiences on its historical significance and enriching the overall experience. Presentations were tailored to the unique interests and backgrounds of each group, ensuring an inclusive and accessible learning environment. Collaborated with local schools to support community programs and educational events held at the site, reinforcing the museum’s role as a cultural and academic resource. Contributed to public programs and broader community-engagement initiatives that deepened the museum’s connection with its local audience. Trained incoming docents in best practices for tour delivery and historic-property preservation, promoting consistency, accuracy, and high-quality visitor experiences.
Customer Service / Purchasing
Woolco Foods
NY, NY
12.2001 - 12.2006
- Processed wholesale food orders for chefs, restaurants, and hotels across NYC and its five boroughs. Managed communication with drivers and sales representatives to ensure timely deliveries. Handled unique and special order items, including fresh produce, coordinating nightly operations. Collaborated with charities and soup kitchens, facilitating food donations within the metropolitan area.
Assistant to Media Center Coordinator
Thomas J Shanahan Library at Marymount Manhattan College
NY, NY
09.1996 - 06.1999
- Supported students and visitors in the Media Center by troubleshooting and assisting with media equipment and computer-lab resources. Facilitated the selection and checkout of library materials, ensuring a smooth and accessible experience for all users. Provided computer-literacy training to senior citizens and supported literacy development for students with disabilities, helping both groups build confidence and proficiency in using desktop technology.
Education
A.D. - Communication Arts
Marymount Manhattan College
New York06-1999
Diploma - undefined
Parish Hill High School
Hampton06-1996
Skills
- Account Management
- Administrative experience
- B2B
- Bookkeeping
- Call Management
- CRM system proficiency
- Employment Services
- Executive Administrative Support
- Inventory Control
- Google Workspace
- Marketing
- Microsoft Office
- Negotiation
- OMS (Order management system)
- Organizational Mastery
- Portfolio management
- POS / ACO
- Progress tracking (project management tasks)
- QuickBooks
- Record Keeping
- Research Development
- Schedule management
- Time management
- Travel Services
- Customer service
- Data entry
Timeline
Administrative Assistant
Disability Access Services at NMSU
04.2026 - Current
Patient Care Coordinator
Expert Hearing Care
11.2023 - 01.2026
Supervisor
CVS/Pharmacy
12.2020 - 10.2023
Docent
Vander Ende-Onderdonk House
01.2014 - 08.2019
Self-Employed / Administrative Assistant / Agent
Susan Price Inc
06.2007 - Current
Customer Service / Purchasing
Woolco Foods
12.2001 - 12.2006
Assistant to Media Center Coordinator
Thomas J Shanahan Library at Marymount Manhattan College
09.1996 - 06.1999
Diploma - undefined
Parish Hill High School
A.D. - Communication Arts
Marymount Manhattan College