Veronica Tatum

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Identified areas of improvement in customer service processes and suggested changes accordingly.

• Developed procedures for maintaining security over financial records and confidential files.
• Reviewed and processed legal documents to ensure accuracy and completeness.
• Maintained an organized filing system for easy retrieval of documents.

• Performed regular maintenance checks on all systems in order to identify potential problems before they become serious issues.
• Implemented software updates, patches, and security fixes as necessary to maintain system integrity.
• Monitored performance of systems to ensure optimal uptime and availability.
• Verified policy to ensure dates of coverage effective for date of loss.
• Prepared total loss settlements
• Released titles to members and lien holders electronically and through the mail.
• Closed deceased accounts.

• Compiled monthly reports of loan document activity.
• Verified customer information in loan documents against credit reports.
• Prepared correspondence relating to specific loans or general inquiries.

• Worked directly with underwriting department to ensure all loan documents were received to fund and close files to ship to archives.