Summary
Overview
Work History
Education
Skills
Training
Timeline
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Veronica Thomas-Cherry

Waldorf,MD

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

11
11
years of professional experience

Work History

Specialty Department Supervisor

The Home Depot - Store 8550
11.2022 - Current
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Created visually appealing displays that showcased specialty products effectively, attracting customer interest and driving sales growth.
  • Continuously monitored market trends relevant to the specialty department offerings, making strategic adjustments accordingly.
  • Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.

Design Consultant – Kitchen & Bath

The Home Depot - Store 8550
07.2019 - 11.2022
  • Meet and exceed all sale bench marks by maintaining knowledge of inventory and market trends
  • Highly experienced with 2020 Design Software used to design and price kitchens
  • Work with clients to design and create quotes for cabinetry projects based on each client’s specifications and needs
  • Provide accurate quotes while managing the full cycle ordering process for all Kitchen, Bath and other Cabinet products
  • Maintain excellent customer experience throughout project and follow-up until project completion
  • Manage and provide creative solutions as customers’ are expertly guided on special orders sales and installation
  • Maintain client relationships throughout and after project thereby fostering return sales and referrals
  • Develop knowledge of competitor pricing, and manage inventory markdowns to satisfy customers needs
  • Follow through on quotes to ensure sales are accurate and complete
  • Received multiple years of Home Depot Homer Awards and Badges rewards for excellent service and compliance
  • Received awards for exceeding sales quotas and bench marks for Countertop, and Kitchen sales
  • Designed kitchen and bath projects costing $25,000 or more in value.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed innovative design concepts to meet clients'' unique needs and preferences.
  • Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
  • Optimized space planning for improved functionality in both residential and commercial spaces.

Teacher/Part-Time Sales Team Member

JoAnn Fabric
06.2013 - 04.2019
  • Provided friendly customer service
  • Engaged customers and asked open-ended questions to learn about customer product needs
  • Encouraged customers to sign up for promotional offers and incentive programs
  • Processed customer financial transactions in an efficient and friendly manner.

Education

11.2019

Skills

  • Team Management
  • Delegation techniques
  • Conflict de-escalation
  • Customer Engagement
  • Training and mentoring
  • Work Planning and Organization
  • Problem-Solving

Training

  • Specialist of the Month, 01/2020
  • Top Designer – American Woodmark, 01/2020
  • Home Services Champion Pin & $25 Gift Card, 01/2020
  • Homer Award - Customer Service – Sales/working any where needed, 02/2020
  • Homer Award - Excellent Customer Service – Pulling orders and taking care of my customers, 06/2020
  • Specialties of the Month, 04/2021
  • Specialties of the Month, 07/2021
  • Specialist of the Month, 09/2021
  • Specialist of the Month, 11/2021
  • Homer Award – 1st in District – Sales, 06/2021
  • Homer Award for Credit Sales & Commercial Accounts, 11/2021

Timeline

Specialty Department Supervisor

The Home Depot - Store 8550
11.2022 - Current

Design Consultant – Kitchen & Bath

The Home Depot - Store 8550
07.2019 - 11.2022

Teacher/Part-Time Sales Team Member

JoAnn Fabric
06.2013 - 04.2019

Veronica Thomas-Cherry