Veronica Hernandez
Hammond,IN
Summary
Hardworking and reliable assistant manager with strong ability in multitasking. Offering time management and great customer services! Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
General Manager
Thornton’s
Louisville , KY
12.2021 - 06.2022
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
- Guided management and supervisory staff to promote smooth operations.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
Assistant Store Manager
Thornton’s
Louisville , KY
05.2019 - 12.2021
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with staff to maximize customer satisfaction and streamline procedures.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Examined merchandise to correctly price and display products.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Assistant Manager
Family Dollar
Louisville , KY
01.2018 - 05.2019
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members.
- Followed Manager’s advice to improve leadership and supervisory skills.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Housekeeping
Self employed
Irvington, KY
03.2017 - 12.2017
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Used cleaning chemicals following proper guidelines.
- Performed linen washing, dishwashing, vacuuming, dusting and mopping.
Assistant Store Manager
Circle K
Louisville , KY
10.2012 - 06.2016
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Examined merchandise to correctly price and display products.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Education
GED -
Breckinridge County High School
Harned, KY05.2006
Skills
- Sales team development
- Supervision and training
- Performance improvements
- Safety assurance
- Team training and development
- Training and coaching
- Customer relationship management
- Employee scheduling
- Staff training and development
- Calm under pressure
- Employee development
- Communication skills
- Staff training
- Vendor relationships
- Staff development
- Schedule management
- Leadership and team building
- Safety protocol
- Customer experiences
- Recruiting and hiring
- Team building and motivation
- Profit and loss accountability
Timeline
General Manager
Thornton’s
12.2021 - 06.2022
Assistant Store Manager
Thornton’s
05.2019 - 12.2021
Assistant Manager
Family Dollar
01.2018 - 05.2019
Housekeeping
Self employed
03.2017 - 12.2017
Assistant Store Manager
Circle K
10.2012 - 06.2016
GED -
Breckinridge County High School